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Personnel <br />John Hodge, Territory Manager, Primary Account Manager for City of Santa Ana <br />My 10+ year background in large account management is extensive. I've worked with many Federal, State, <br />Municipal and Institutional clients for many years. My commitment to top level customer service is unrivaled in <br />this industry and my philosophy in providing customer service is simple; Respond to my clients phone calls or <br />emails within a few hours and: "Treat all my clients fairly and honestly as I would like to be treated" I look <br />forward to delivering our 5 Star level of service to our new partners at City of Santa Ana. <br />Michael Klotzly, V.P. of Sales and 2°d Account Manager for City of Santa Ana <br />Michaels 25+ year background in large account management is extensive. Mike has worked with many of the <br />largest property management companies here in California for over 25 years.. Mikes unique perspective in our <br />industry drives the core commitments for 5 Star Elevator and will assist in managing and developing the long <br />term partnership with City of Santa Ana. <br />Scott Davidson., Troubleshooter for City of Santa Ana <br />Scott has worked in the elevator industry for over 30+ years. His extensive background in maintenance, diagnoses <br />and repair of complex vertical transportation equipment is an asset to 5 Star elevator and his expertise on City of <br />Santa Ana's specific vertical transportation equipment is extensive. Scott has formal training from Dover/U.S. <br />Elevator (Thyssen Krupp) Otis Elevator, Montgomery Elevator (Kone), Motion Control Engineering and Elevator <br />Controls Corporation. His strong work ethic and ability to quickly assess a speck problem and develop a <br />solution will be a long term asset to City of Santa Ana. <br />Charles Morphew Jr., 1" Technician for City of Santa Ana <br />Charles, Chuck Jr. has worked in the elevator industry for over 10+ years. His extensive background in <br />maintenance, diagnoses and repair of complex vertical transportation equipment is an asset to 5 Star elevator and <br />his expertise on City of Santa Ana's specific vertical transportation equipment is extensive. Chuck has formal <br />training from Dover (Thyssen Krupp) Otis Elevator, Montgomery Elevator (Kom) and Elevator Controls <br />Corporation. His strong work ethic and ability to quickly assess a specific problem and develop a solution will be <br />a long term asset to City of Santa Ana. <br />Russell Wheeler, Repair Foreman for City of Santa Ana <br />Russell has worked in the elevator industry for over 15+ years. His extensive background in maintenance, <br />diagnoses and repair of complex vertical transportation equipment is an asset to 5 Star elevator and his expertise <br />on City of Santa Ana's specific vertical transportation equipment is extensive. Russell has formal training from <br />Dover (Thyssen Krupp) Otis Elevator, Montgomery Elevator (Kane) and Motion Control Engineering. His strong <br />work ethic and ability to quickly assess a specific problem and develop a solution will be a long tent asset to <br />City of Santa Ana. <br />Robert Hagger, Repair Helper for City of Santa Ana <br />Robert has worked in the elevator industry for over 7+ years. His extensive background in maintenance, <br />diagnoses and repair of complex vertical transportation equipment is an asset to 5 Star elevator and his expertise <br />on City of Santa Ana's specific vertical transportation equipment is extensive. Anthony has formal training from <br />Dover (Thyssen Krupp) Otis Elevator, Montgomery Elevator (Kone) and Elevator Controls Corporation. His <br />strong work ethic and ability to quickly assess a specific problem and develop a solution will be a long term asset <br />City of Santa Ana. <br />Elevator Monitoring Services. <br />5 Star Elevator Certifies full compliance with the requirements of the California Safety Construction Code, 7- <br />3041.1 .A . We maintain a local central telephone dispatch providing twenty four (24) hour seven (7) days a <br />week, 365 day coverage for each elevator telephone connected to our dispatch. We will, upon request, dispatch <br />all emergency, technical, and administrative personnel to the designated elevator car. In the event of elevator <br />phone monitoring system failure, we will provide all support to the dial tone provider until failure is resolved. <br />23A -21 <br />