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o 5 Star Elevator's phone monitoring service will include... <br />o Answering all calls originating from elevator within three (3) rings; <br />o Dispatching all emergency and non - emergency calls to appropriate managing authority, <br />o Handling all calls from elevators, where no response from the inhabitants occurs, as an emergency <br />dispatch even if the call is terminated at the elevator device. <br />o Installation and programming of all hardware, at agreed pricing. <br />o Establishing and maintaining an updated call out list for each facility; <br />o Providing a single point of contact within service provider for problem resolution and, monthly testing of <br />these emergency communications systems. <br />Elevator Modernization <br />5 Star Elevator Service, Inc. will provide all supervision, labor, tools, equipment, and materials necessary for the <br />satisfactory performance and completion of the "Main Library Elevator Modernization" Requirements fulfilled <br />will include modernization system design, implementation of system design and complete installation, <br />adjustments, code required inspections and documentation to appropriate governing code authorities which will <br />deliver a fully code compliant elevator to the city on project completion. The steps provided are not intended to <br />describe the full spectrum of services or tasks, but to serve as an indicator of understanding project scope of work, <br />city protocols and compliance with all requirements within this project. <br />Preventative "Warranty" Maintenance <br />5 Star Elevator Service, Inc. will provide all supervision, labor, tools, equipment, and materials necessary for the <br />satisfactory performance of regularly scheduled preventive maintenance servicing. Requirements include <br />monthly, quarterly preventive maintenance activities per industry standards and best practices. The following <br />maintenance procedure steps provided in our Pull Maintenance Service Agreement demonstrate examples of <br />common tasks relative to maintenance schedules. The steps provided are not intended to describe the full <br />spectrum of services or tasks, but to serve as an indicator of the service level for conveyance systems. Services <br />shall at a minimum comply with the procedures and frequencies as defined within Scope of Work as defined in <br />attached "Full Maintenance Service Agreement" documents. <br />Hours of Service <br />o 5 Star Elevator shall provide all preventative maintenance work Monday- Friday 8.00 AM. — 4:30 PM. <br />o Contractor shall provide emergency minor adjustment call -back service on a 24 hour, 7 days a week basis <br />at specified rates in pricing agreement. <br />Schedule <br />S Star Elevator has provided a work schedule for this project based on tentative approval which clearly shows <br />the specific tasks to be performed under this contract. <br />Records <br />o 5 Star Elevator will provides set of conch uction drawings and schematics, on completion of this project, . <br />o 5 Star Elevator will provide a record of all service and repair work completed during the warranty period. <br />o 5 Star Elevator shall maintain the construction drawing/schematic records and the servieedrepairs, fire <br />recall records, and emergency lowering unit records for each elevator during the entire term of the <br />Agreement. 5 Star Elevator shall maintain and add to these records to show the complete history of <br />service and repair to include date/time of service, work performed, additional work required, labor hoes, <br />and materials. <br />o 5 Star Elevator shall return these records to the City of Santa Ana Project Manager at the completion of <br />this Agreement. <br />o All records shall be the properly of the City of Santa Ana <br />Additional Requirements <br />23A -22 <br />