19C - RFP INTEGRATED SOFTWARE - Laserfiche WebLink

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SAPD Integrated Law Enforcement Solution RFP Chapter 2: Background and Vendor Response Background and Vendor Response General Background) The Police Department is located at 60 Civic Center Plaza, Santa Ana, CA 92702. The service population is approximately 330,000 people. The Project Manager is Commander Peter Semelsberger, who oversees the project team (comprised of key stakeholders from both the City and the Police Department). The City prefers Microsoft solutions, but is amenable to other options (i.e., UNIX). Recently, new servers were installed with Microsoft Windows Server 2008 R2 and new personal computers (PC's) with Windows 7 64 -bit. The network equipment is primarily provided by Cisco (using both TCP/IP and UDP /IP protocols). The majority of the databases are Microsoft SQL Server. New systems are relying on SQL Server 2008 R2. The current computer aided dispatch (CAD) system is IQ /CAD provided by Tiburon (the CAD is currently supported by a maintenance agreement with Tiburon). There are currently twelve (12) dispatch workstations, plus 150 mobile CAD workstations. In addition, all networked workstations have access to the CAD's web -based interface. Approximately 100 workstations have access to the CAD's instant messaging feature. Last year, the CAD processed approximately 150,000 calls for service. Key features include: Dispatchers are able to individually set their screen layouts including filters for incident and unit displays. These settings are saved by employee and by workstation (e.g. Empl @ Consolel; Empl @ Console2; Emp2 @ Consolel, etc.). Locations entered into CAD are verified automatically (i.e. without the need for any dispatcher intervention) the vast majority of time. This includes locations entered via the command line as well as from the mobile CAD client. This is facilitated in part by a highly customized set of georules and mapping slip files. 19C -20 2.1