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SIEMENS <br />INDUSTRY, Inc. <br />November 11, 2013 <br />Officer Otto Laufer <br />City of Santa Ana Police Department <br />60 Civic Center Plaza <br />Santa Ana, CA 92702 <br />Subject: City of Santa Ana Police Department Surveillance System Maintenance Proposal <br />Scope of Work Summary <br />p TA N9 <br />40LiG£ <br />Siemens is pleased to provide the following comprehensive Technical Support/Service Program (TSP) to the City <br />of Santa Ana and the Santa Ana Police Department. The design and purpose of this program is based on the <br />need to ensure system uptime, availability and resiliency for the City of Santa Ana Police Department facility and <br />the Civic Center Campus Security Systems. <br />The enclosed Siemens Service Program includes the following Coverage Features: <br />Test and Inspection <br />Camera Cleaning <br />Milestone Software Upgrade Program (SUP) <br />Repair and /or Replacement of Video Surveillance System components <br />Test and Inspection <br />Siemens to provide two inspections and testing of identified components per year. Siemens shall visually inspect <br />identified components on a twice annual basis for any damage. Based on our findings during the test and <br />inspection process Siemens technicians will provide parts replacements and system optimization. Coverage will <br />include those components identified as critical to the system operation. The list includes: <br />- Cameras <br />- Radios <br />- Antennas <br />- Power Supplies <br />- Switch Equipment <br />- VMS Software and related PC Hardware <br />Camera Cleaning <br />Siemens will clean cameras located in and around the Santa Ana PD facility and the cameras installed as part of <br />the Civic Center Campus Security System. This proposal includes cleaning for the following cameras and <br />quantities: <br />- Cameras in and around the Santa Ana PD, 48 in total. <br />- Cameras installed during the Civic Center Campus Security System project, 35 in total, seven (7) of which <br />are located at intersections which will require a bucket truck. <br />Milestone Software Upgrade Program (SUP) <br />Siemens will provide for the yearly renewal of the Milestone Software Upgrade Program (SUP). SUP provides for <br />online customer service access. Milestone requires a valid SUP for all technical support functions. Lapse in SUP <br />could critically affect service performance on your system. Please note our proposal includes the cost to re -new <br />the SUP with Milestone on or about May 1 5'2014. <br />Siemens Confidential and Proprietary <br />25A -10 <br />