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iSIEMENS <br />buff <br />NOUSTRY, Inc. <br />Repair and /or Replacement of video surveillance system components <br />The program provides the City of Santa Ana and the Santa Ana Police Department with priority service response. <br />Siemens service prioritizes in coming service requests based on TSP contracted services, nature of request <br />(emergency and non - emergency) and order of call (as logged by Customer Service Call Center). Customers with <br />contracted Technical Support Programs (TSP) will always be Siemens' priority customers. The response time for <br />customers with a TSP contract is a maximum of four (4) hours for emergency conditions and next business day <br />for all non critical calls. After hours and emergency service is offered to those customers contracting for this level <br />of service. Customers without a TSP contract and relying on "Time and Materials" service receive first available <br />service (after TSP customers have been serviced). Items covered under this agreement include: <br />- Cameras: Axis indoor /outdoor fixed cameras, indoor /outdoor PTZ cameras. Camera count included in this <br />proposal includes: (48) cameras in and around the Santa Ana PD and (35) cameras installed during the <br />Civic Center Campus Security System Project <br />- Radios: (30) Ubiquity radios, (2) Bridgewave radios, one installed on the roof of the PD and the other on <br />the roof of Santa Ana City Hall <br />- Antennas <br />- Power Supplies <br />- Cisco Switch Equipment supplied by Siemens <br />- Cables: Siemens guarantees the workmanship of the cabling installed by a Siemens technician or our <br />valued sub contractors for one (1) year <br />- SureView Immix Siemens Technical Support' <br />- (2) HP DL380 & (2) HP DL360 Servers <br />Siemens Confidential and Proprietary <br />25A -11 <br />