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PI EENIX <br />NFW -,ru,n 1a101, GROUP <br />SECTION A— STATEMENT OF QUALIFICATIONS <br />Phoenix Group has the time tested proven systems, expertise and qualifications necessary to exceed <br />the City of Santa Ana requirements as outlined In the RFP, Phoenix Group's corporate philosophy of <br />forming a "partnership" with our clients and our demonstrated commitment to continue providing <br />unmatched service to agencies and their citizens is second to none. Phoenix Group is fully capable of <br />completing the work for the City in a timely and competent manner. While the following chapters will go <br />into greater detail regarding the features of our WINCITE system, the Phoenix Group client references, <br />and corporate organization, highlights of our proposal include: <br />A corporate philosophy that promotes a "Client as Partner" approach with a commitment to <br />communication, service and attention to detail <br />r A proven, mature, comprehensive processing system that is user friendly and fulfills all of the <br />City's specifications <br />References who will attest to our "get the Job done on time and as economically as possible" <br />spirit <br />Y Daily import of citation data (including manual entry) and payments <br />r Strict adherence to all timeilnes required by the City <br />Y Notices and collection letters that are customized as per the City's specifications <br />Documented implementation, training and support plans <br />r Access to In state and out of state DMA/ information <br />"r FTB noticing, social security number acquisition, and submission of account Information to the <br />FTB <br />➢ Phoenix Group Information Systems offers the latest In handhold enforcement device <br />technology. <br />Delinquent payment collection services <br />> A highly experienced, professional team that is dedicated to all aspects of client service <br />r Well trained, conscientious customer service representatives who truly understand that they <br />represent the City in all their communications with citizens <br />25A -17 <br />