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ill <br />Plrev -NIX ,�rF <br />- INIQRM�11.11111'cMS GRPUP .`&!i "�_�,_ <br />�, :err..{' <br />WORK APPROACH <br />PROCESSING SYSTEM. WINCITE <br />Phoenix Group's processes, procedures and systems have proven to meet or exceed with the City's <br />scope of service requirements, <br />Our proprietary Parking Citation Processing Program, WINCITE, Is a fully comprehensive, state of the art <br />web application that provides a fully Integrated hardware and software solution. Our user friendly system <br />allows full access to all citation data, communications with citizens, payments, and reports, as well as DMV, <br />FTB and collections Interface via secure web browser 24/7, Remote access is provided to the City at no <br />additional cost and is accessed as often as necessary. Individual user authentication with various degrees <br />of security is In place and can be changed as necessary. <br />Phoenix Group provides over 200 California agencies with the services and features that the City expects. <br />Phoenix Group will meet with the City to review any new or additional system enhancements or services. <br />WINCITE and our internal processes and procedures are fully functional, well documented and automated, <br />Our system and approach includes but Is not limited to the following features: <br />• Electronic facsimile of the original citation either by an electronically recreation of all citations or via <br />an image of the citation taken at the time the ticket is Issued If using Phoenix Group hand -held <br />enforcement equipment and software, <br />• All citation information with the ability to search by citation number, license plate, VIN or registered <br />owner or DP placard number If captured <br />• Registered owner Information, including the VIN number and any additional names if previously <br />owned and cited, and also include a driver's name and address if applicable <br />• Current status of the citation, DMV Inquiry, hold, and release information <br />• Delinquent notice information, due date, mailing date, and importantly, both the make on the <br />citation and the make provided by DMV <br />• Administrative review, hearing court appeals and disposition information <br />• Payment Information, Including all dates, amounts and payment codes <br />• Daily interface to CA DMV for registered owner information, holds and updates, and to out of state <br />DMVS for registered owner information <br />• Automatic daily mailing of all notices that Includes address update Information <br />* Daily Interface to City Collection agency for placements and updates — if required or, to Phoenix <br />Group Collection Partner <br />• Yearly FTB noticing, social security number acquisition, and submission of account Information <br />to the FTB <br />Payment and Deposit Processing <br />• Payments by telephone to Phoenix Group Monday — Friday 8:00 am — 5:00 pm, by Internet at <br />customized City site 24/7 or at the City <br />• Citation information and payment updates all in real time <br />25A -20 <br />