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Pi ca NIX <br />INY9 RIIr�11Y1N 4Y51'P.NS GROUP <br />e�,y Le". i N <br />• Mail retrieved daily from Phoenix Group local post office box <br />• Payments entered Into WINCITE, verified for accuracy and processed within 24 hours <br />• Deposit ticket copies are automatically emailed to the City by 6 pm dally <br />• All source of payment Information and NSFs are tracked for easy reconciliation <br />• WINCITE allows the City to change a payment due date and automatically updates all further <br />processing as per the new due date <br />• WINCITE tracks all voided, cleared, dismissed and citations sent to administrative revlow /hearing <br />with separate disposition codes <br />• WINCITE accounts for all surcharges as required by GC Codes, PC, and CVC 40226. This <br />information is reported in detail on Phoenix Group monthly revenue distribution report (PC740), <br />• Monthly reconciliation of all payments deposited at Phoenix Group with monthly deposit reports <br />sent to City <br />Partial Payments: accepted as per City policy. Phoenix group sends letter of balance due to citizen, <br />Web Security; Phoenix Group is a certified credit card processor, meeting the requirements on our site to <br />comply and meeting the Cardholder Information Security Program (LISP) Compliance, <br />NE9/li PAYMENT OPTION <br />N <br />Phoenix group will be offering citizens the ability to pay citations via cash 24/7 at any one of ourrantly five <br />locatlons throughout the City of Santa Aria. Once the payment is made, citizens are given immediate <br />confirmation that their payment has been received and Phoenix Group is notified of the transaction in real - <br />time. This will benefit those citizens who do not have a credit card, reduce walk In traffic at the City and <br />may increase revenue. Phoenix group will be responsible for all implementation - No City <br />involvement is necessary. <br />Credit Card Charge Back <br />• Payment is reversed and citation reopened <br />• Annotated details regarding payment information and related correspondence entered Into <br />WINCITE <br />• Letter of dispute regarding the charge mailed to credit card company <br />Unpaid citation letter mailed to citizen <br />• All paperwork is retained by Phoenix group for later retrieval if necessary <br />25A -21 <br />