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Plea "ItN1X <br />uFOau11111u 111"", GROUP <br />gGryr <br />F <br />4 yf <br />Phoenix Group's Online Contesting meets the City requirements. System features include; <br />• 'Contest the Citation' displays when viewing the citation but will not display If the timaline for <br />contesting has expired <br />• The system indicates if a citation has been dismissed, date of dismissal or if citation has already <br />been contested <br />• Citizens receive an email confirmation and can view their contest form for up to 90 days after the <br />decision has been completed <br />An automatic daily notification of pending review Is sent to the City <br />The number of pending reviews Is available to the City using WINCITE.net. <br />• Photos may be included by the public (up to three photos) as part of the contest form and are <br />available for viewing on line by the City <br />• The City also has the ability to attach any PDF or image document to the citation, such as a meter <br />report, or copy of a placard. <br />System Backup and (Disaster) Recovery <br />Primary Host System,'Backup and Data Protection — Phoenix Group. Currently Phoenix Group's data is <br />running on a Raid 5, which protects the data from hard drive failure. We recently completed an upgrade of <br />our hardware that includes the addition of a complete redundancy server that will prevent possible failures <br />from Interrupting service, <br />• Citation data is copied In 30- minute increments to protect from data corruption and allow for a quick <br />restore <br />• Daily backups are performed seven days a week <br />+ One end of week backup is stored off site <br />• One month of data is maintained on site <br />• Ongoing monthly preventative maintenance monitors hardware, system reliability and can restore <br />test data from external media to ensure the integrity of backups. <br />• Should a system failure occur, clients would be notified Immediately via e mail <br />II <br />25A -23 <br />