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IMPLEMENTATION PLAN <br />As Phoenix Group is currently providing a successful processing and collection plan that meets or exceeds <br />all the requirements of the RFP, no transition (vendor to vendor) plan is necessary for the processing <br />program. All services will continue without interruption and without any potential loss of revenue. <br />Phoenix Group proposes the following plan to further maximize revenue for the City; <br />Current Processing Program <br />1. Negotiate and execute contract documents <br />2. Re - Introduce experienced, task - oriented, client focused managers to the City — within one <br />week of award <br />3. Review and consult on City business rules, processes and procedures, and report <br />requirements — within one week of award <br />4. Introduce Phoenix Group New Services and establish policy and procedures - within one week <br />of aware <br />5. Confirm City approval of all notices, letters and customer service scripts — within one week of <br />award <br />6. Confirm work flow — within one week of award <br />7. Confirm and update City Users and security requirements — within one week of award <br />8. Update operations manual as necessary — within two weeks of award <br />9. Conduct on -site training as needed — within one week of award and ongoing <br />Additional New Services <br />10, implement Check 21 process between Phoenix Group and City -- Six week implementation <br />11. Implement, test and go live with Phoenix Group Collection services as required —two week <br />Implementation <br />12. Implement, test and go live with Phoenix Group Permit Processing program as required — two <br />week implementation <br />13. Implement "Pay Near Me" payment option for City citizens — currently implementing <br />ONGOING SERVICE <br />14. Comprehensively test and refine systems and processes, training as needed, on site meetings <br />as required, customized report generation, now service implementation <br />12 <br />25A -24 <br />