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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closely associated to the service that will be provided and place an "X" next to it then answer <br />fhn ni icefinn holnmr Plppcp nnfp the trackinn that is invnlved with this activity. <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Client contacts are documented on a contact sheet ( "callsheet" or investigative contact sheet). All required <br />demographic data is obtained, and the reason for the service request documented. The data gathered is entered <br />into computer databases for the purposes of data recall, gathering statistics and report preparation. <br />Discrimination allegations that appear to merit inquiry and /or investigation result in the opening of a physical case <br />file. The file is used to document all actions taken in investigating the allegation(s). <br />Exhibit A -1 <br />Page 1 of 1 <br />Place an <br />"X" next to <br />one <br />Activity/ <br />Activity <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Fair Housing <br />Provide fair housing service <br />1. Provide fair housing <br />Number of persons assisted: <br />Accessibility for the <br />Services <br />and ongoing analysis of <br />counseling, education and <br />-with new access to a service <br />purpose of providing <br />impediments to fair <br />enforcement services to <br />-with improved access to a service <br />Decent Affordable <br />housing. <br />6,000 Santa Ana <br />-where activity was used to meet a <br />Housing <br />X <br />households. <br />quality standard or measurably improved <br />* * *5 -year goal to be <br />quality, report the number that no longer <br />achieved by FY 14115 <br />only have access to substandard service <br />2. Annually assess actions <br />Number of persons assisted: <br />Accessibility for the <br />to eliminate impediments <br />-with new access to a service <br />purpose of providing <br />to fair housing. <br />-with improved access to a service <br />Decent Affordable <br />-where activity was used to meet a <br />Housing <br />quality standard or measurably improved <br />quality, report the number that no longer <br />only have access to substandard service <br />Owner- <br />Number of owners assisted <br />Physical safety and <br />Total number of units: <br />Accessibility for the <br />Occupied <br />to rehabilitate their primary <br />comfort will be improved <br />- Number occupied by elderly <br />purpose of providing <br />Housing <br />residence for the following <br />for Low and Moderate <br />- Number of units brought from <br />Decent Affordable <br />Rehabilitation <br />income categories: <br />income households by <br />substandard to standard condition (HQS <br />Housing <br />- Extremely Low Income <br />improving homes to a level <br />or local code) <br />-Very Low Income <br />that meets or exceeds <br />- Number qualified as Energy Star <br />- Moderate Income <br />HUD housing quality <br />- Number of units brought into compliance <br />Special Needs Categories <br />standards. <br />with lead safe housing rule (24 CFR part <br />-Large Families <br />35) <br />- Number of units made accessible for <br />persons with disabilities <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Client contacts are documented on a contact sheet ( "callsheet" or investigative contact sheet). All required <br />demographic data is obtained, and the reason for the service request documented. The data gathered is entered <br />into computer databases for the purposes of data recall, gathering statistics and report preparation. <br />Discrimination allegations that appear to merit inquiry and /or investigation result in the opening of a physical case <br />file. The file is used to document all actions taken in investigating the allegation(s). <br />Exhibit A -1 <br />Page 1 of 1 <br />