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InfoSend Response— 12/29/2006 <br />paid to the card vendors. In addition to this the City will receive the utility rate <br />discount for credit card payments. <br />b. This requirement is met. InfoSend's EBPP application includes a CSR portal that <br />allows City staff to perform a variety of functions. The City can choose to give its <br />CSRs the ability to initiate payments on the customer's behalf. If the customer <br />had previously entered his or her credit card number into the system then the <br />CSR will not be able to view the entire number as it will be truncated for security <br />reasons. But the CSR can still initiate a payment on the customer's behalf. If the <br />customer had not yet setup a payment profile then the CSR can do it for the <br />customer and initiate payment. The CSR can even enroll the customer for EBPP <br />if this has not been done yet. <br />In addition to this, the City can also use InfoSend's payment -only application <br />(QuickPay) to initiate credit card or ACH (bank draft) payments for customers <br />who do not wish to enroll for EBPP. If a CSR simply wants to initiate a one -time <br />payment for a customer without walking to a credit card machine or enrolling the <br />customer in EBPP then this application is a fast and simple way to initiate the <br />payment. The process is faster, easier, and more secure than the credit card <br />machine while also allowing bank draft payments. <br />c. This requirement is met. <br />It is understood that recurring payment amounts will vary each month. <br />The EBPP system supports this feature. <br />The payment threshold amount is a feature supported by the EBPP <br />system. The City can choose a max amount or let customers choose that <br />amount. <br />d. Not Applicable - InfoSend is able to process recurring payments based on the <br />requirements above. <br />7. Bank Draft Payments <br />a. This requirement is met. InfoSend uses the acronym ACH to describe bank draft <br />payments. Electronic bank draft payments are processed through the Automated <br />Clearing House (ACH) network. This is the most common and cost efficient <br />method to process electronic bank payments. The City can set a maximum <br />amount for ACH payments. <br />b. All requirements are met. Automatic ACH payments are handled in the same way <br />that automated credit card payments are handled. Please see section 6(c) for <br />more information. Some of InfoSend's clients choose to only offer automatic ACH <br />payments and do not offer automatic credit card payments. This saves the biller <br />a considerable amount of money because unlike credit cards, ACH payments do <br />not incur a percentage -based fee. <br />c. Not Applicable - InfoSend is able to process recurring payments based on the <br />requirements above. <br />D. Requirements: Future phases of Web Services Implementation <br />25J -17 <br />