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InfoSend Response— 12/29/2006 <br />Allow customers to request services or programs interactively on the website. The <br />functionality should ensure that required information /fields are populated, editable, and <br />secure. Examples of online interaction are as follows: <br />a. Account Changes: much of this is already provided in InfoSend's standard EBPP <br />implementation. Customers can choose to change any of the following data <br />elements that are stored in the EBPP database: <br />i. Account Password <br />ii. Email Address <br />iii. Phone Number <br />iv. Physical Address <br />v. Turn Paper Statement Delivery On or Off (unless the City chooses to <br />force all EBPP customers to forego paper statements). <br />vi. Which Accounts are Enrolled — Customers can add additional accounts to <br />one user ID in the EBPP system. <br />The standard method of allowing customers to change account settings is to <br />design web forms that the customer can submit to make changes. The City can <br />choose to have InfoSend pre - populate the customer's current data into some of <br />the text fields so that the customer can see what he or she the current data <br />before making a change. InfoSend can report the changes to the City in an <br />emailed report or by posting the data to a secure website for download. InfoSend <br />can format the report to match the delimiter type and column layout used by its <br />CIS system so that the data can be automatically uploaded to the system. <br />InfoSend will not charge the City to develop or maintain these forms. If the future <br />phase website features require that an HTML formatted document be created <br />and stored in the EBPP system archive then a transaction fee will be charged for <br />each document created, that is equal to the normal bill presentment fee. <br />An example of a web form is provided on the next page: <br />25J -18 <br />O <br />