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QUALITY CONTROL PLAN <br />Our Quality Control (QC) Plan is based on its existing QC program in place at other projects <br />& accounts. The plan is always tailored to meet the unique project quality requirements of each <br />client. Our QC plan has several unique features to ensure maximum cleanliness levels in all <br />areas of the building. Expanded inspections cover areas that have been serviced and those that <br />have not. The Project Manager will inspect both types of areas to ensure that quality levels are <br />achieved in serviced areas and that the frequency of service is adequate to maintain cleanliness <br />levels between servicing. <br />Trend analysis which is based on customer questionnaires and project checklist is used to <br />identify degradation in project services before deficiencies occur. BBMC will make systematic <br />changes in cleaning schedules, staff assignments, cleaning procedures, and service frequency <br />to maintain quality and improve productivity. Inspection schedules are tailored for each building <br />to ensure complete coverage of executive and high- traffic areas. Each area of facility will be <br />formally inspected at least twice each month. Heavy used public areas will receive even more <br />frequent inspections. Project inspection will be augmented by significant corporate support and <br />on -site quality audits. Cursory inspections are performed daily. <br />A detailed plan and procedures for verifying performance will be implemented. It is designed to <br />ensure that all project functions are monitored and that every building is inspected to ensure that <br />quality requirements are being met. In formulating the inspection schedule, the Project Manager <br />will ensure that all areas in all covered facilities are inspected each month, and that the work of <br />each custodian is also inspected. This inspection approach will prevent deterioration at <br />infrequently serviced area and will enable an optimum allocation of resources. <br />INSPECTION AND SUPERVISION <br />We assign a dedicated BBMC supervisor to each facility to perform on -site inspection and to <br />handle all aspects of the cleaning schedule and all workers are responsible to him /her. <br />Alternatively, a foreman is assigned to act as temporary supervisor in the absence of the <br />supervisor. <br />BBMC supervisors are trained in human relations and employee motivation. <br />BBMC staff uses computer generated "work tickets" to schedule and follow -up on <br />periodic work such as carpet care and stripping floors. <br />BBMC conduct periodic customer satisfaction survey to ensure that our customers are <br />getting the best possible service and the value from our program. <br />With our supervisors available for on -site inspections and decisions, BBMC is capable of making <br />a "quick response" decision without consulting our main office and most emergency situation <br />can be handled in a timely manner. <br />12 <br />L'JHB <br />