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CORRECTIVE ACTION REPORT: <br />The Corrective Action Report is perhaps the simplest report we use. It is designed to allow our <br />management to demonstrate to a cleaner or another manager errors which require correction. <br />The form is basically made up of three sections. The first outlines the problem. The <br />second section details the action needed to be taken to correct the problem. The third outlines <br />follow -up inspection of the cleaner to insure that the problem is not repeated. Quite simply it <br />shows; The problem, the Solution, and What Training needed. Simple perhaps, but a most <br />important part of our overall program to control quality. <br />THE LOG BOOK <br />In order to allow for an open communication between our management and your <br />Management, we will provide a logbook in your office. The book will be available to record <br />messages that can be directly answered by our Site Supervisor. Using the system you will <br />know the answers to your concerns first thing in the morning provided directly from our <br />manager. <br />CLIENT LIAISON MEETINGS <br />These meetings are most valuable and necessary. They provide management, yours and ours, <br />interaction. In this way, lines of communication are kept open, insuring the mutual participation <br />of all involved parties. <br />QUALITY CONTROL CONCLUSION <br />As previously stated, BBMC believes that management is the cornerstone of a successful <br />cleaning program. We have developed a program for your facility that will provide you with the <br />necessary management and Quality Control procedures to insure the continual success of the <br />cleaning program. This success is not based on one opinion or one form of inspection. The <br />secret of BBMC success is in the combination of the programs outlined in this proposal. This <br />approach permits us to control the expected cleaning standard. <br />�,,YYyy�� ,,TT��pp 14 <br />L FHB <br />