29A_ CONSOLIDATED PLAN ANNUAL UPDATE_EXHIBIT

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5 ACTIO N PLAN 1 2010/11- 2014/15 CITY OF SANTA ANA CONSOLIDATED PLAN ACTIO • The City will consider creating a reasonable accommodation ordinance that includes a local definition of disability • The City will evaluate the feasibility of visitability and universal design concepts for incorporation into the Municipal Code. • The City, in partnership with the FHCOC and other service agencies, will examine certain private sector impediments identified in the Al in the following areas: • Housing discrimination • Real estate advertising • Blockbusting. • Denial of reasonable accommodations or modifications for disabled persons • Hate crimes • Unfair lending In furtherance of addressing the private sector impediments identified in the Regional Al, and in addition to the strategies listed above, FHCOC will endeavor to undertake the following actions as resources allow: • Revise its website to: 1) explain the discrimination complaint investigation and resolution process, and to allow the online completion of a complaint form; 2) to include additional information on how individuals can detect or realize they may have been a victim of illegal housing discrimination; and, 3) include quarterly, general updates on the filing of complaints and their resolutions, that do not compromise client confidentiality. • Prepare a summary of the accomplishments each year and transmit it to the City in August of each year for inclusion in the Consolidated Annual Performance and Evaluation Report (CAPER), which is published every September. • Periodically review "for rent" and "for sale" ads published in local print and online media. In particular print and online ads run by the Orange County Register and its associated local area weeklies, the Los Angeles Times, the PennySaver, the Recycler, and Craigslist will be included in the review. • Encourage the Orange County Register to publish a Fair Housing Notice in the "For Rent" classified section and to identify the FHCOC as an agency that can respond to fair housing questions. • Encourage the Los Angeles Times and Orange County Register to publish a "No Pets" disclaimer that indicates rental housing owners must provide reasonable 5 Per the City's Al, "visitability" refers to housing designed to be lived in by people who have trouble with steps or who use wheelchairs or walkers. A house is visitable when it meets three requirements: one zero -step entrance, door with 32 inches of clear passage space, and one bathroom on the mail floor accessible by a wheelchair. 28 04/25/201.4