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OCAPICA - YSPN FY 2014 -15 D. The NRF Customer Service Certificate will assist youth in obtaining employment in hospitality /tourism industry which is projected to grow by as much as 15% by 2018, and 26% by 2020. "Strong anticipated growth leaders include service, product sales, and hospitality industries structured to cater to Orange County residents" (CEDS Report 2013). This industry grew by 11% from January 2010 to November 2012. In addition this certificate may also assist participants to obtain an occupation in the Information Technology Industry, which is also projected to continue its growth in the years to come. Participants who obtain a healthcare certificate program with SAC will get assistance with obtaining a healthcare occupation. The health industry is projected to double by 2020, "...percentage changes show an undeniable concentration in medical technology — 50 percent of the occupations are related to the high - tech medical industry cluster, with biomedical engineering workers projected to nearly double by 2020" (CEDS Report 2013). Participants who obtain a Food Handler's certification while enrolled in OCAPICA will be better equipped to attain regular employment in Orange County's burgeoning food and drink sector, which is expected to grow by at least 11% by 2018 (CEDS Report 2013). E. OCAPICA's Job Development staff has worked on cultivating Work Experience (WEX) relationships with many business partners in the area that fall in line with the career fields of Health, Hospitality, and STEAM (Science, Technology, Engineering, Art, and Mathematics). OCAPICA currently partners with UFC Gym— Cypress, Walgreens of Orange County, Goodwill of Orange County, various Party City locations, and others, but is currently developing partnerships with hotels near the Anaheim Convention Center /Disneyland area with the aim of placing youth at these sites to gain valuable experience in the Hospitality industry. OCAPICA currently maintains a relationship with AltaMed, and is hoping to expand the same into a placement partnership. OCAPICA currently holds a partnership with the Orange County Fine Arts association, connecting youth to opportunities in the arts near the South Coast area, and has just opened a partnership with Muzeo in Anaheim, giving youth more opportunities to explore employment options in the arts. - O C W / 8 . o r g. "Community Economic Development Strategy 2013." Web. Retrieved February 18, 2014. VII. WORKSHOPS A. OCAPICA is prepared to offer a series of workshops intended to foster Job Readiness and professionalism in preparation for youth entering the workforce. In addition, OCAPICA is able to offer a series of Leadership Workshops, in which youth participants are exposed to concepts such as Self- Efficacy, Positive Relationships, and other "soft" skills to help participants build the communication skills necessary for job retention. Job Readiness workshops offered and their intentions are as follows: a. Resume Building— Participants learn about skills and volunteer /jobs that can be included on resumes. Participants are given resources to help improve writing skills so that they can improve their resumes once they leave the program. Resumes created during this workshop are submitted to the participant's case manager for final review. EXHIBIT A 25A -31