25A - AGMT - WIA YOUTH FUNDS - Laserfiche WebLink

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OCAPICA - YSPN FY 2014 -15 b. Interview Skills— Participants learn about the different kinds of interviews they may take part in, such as group interviews, one - one -one interviews, and trial work days. Participants learn about appropriate forms of dress for interviews, proper greetings for interviewers, common questions asked, and strategies for stress management during interviews. Participants are also advised to research the positions for which they apply, and are also told how to properly manage time in the event that they may run late for an interview. c. Financial Literacy— Participants are asked a series of questions about common financial concepts, such as checks, debit cards and credit cards, loans, interest, etc. Participants are given worksheets to help them create monthly budgets, and receive instruction on checking credit scores and the benefits of maintaining good credit. Participants are also taught how to fill out a check. d. Time Management — Participants are tasked with breaking up their current schedules into a visual format so that they can see with more clarity where their time goes. Participants who have large blocks of unoccupied time are asked as to what they normally do during those blocks, and are challenged to use it for bettering their education /employment skills. Participants are also taught punctuality and how to call in sick or call for personal issues that may affect their work. e. Conflict Management— Participants are taught about four major communication styles (Aggressive, Passive, Passive - Aggressive, and Assertive) and are given several scenarios in which they are to identify these different styles. Participants learn to recognize patterns in communication and are instructed to consider how they interact with challenges, and to reflect on how that may or may not influence job retention. f. Customer Service— Participants attend a Customer Service workshop in order to study for the NRF customer service exam. Participants work through a large number of scenarios and learn about open -ended questions, proper salesmanship, and follow- through. g. Mock Interview — Participants sit with one WIA staff member and participate in a mock interview. Participants are told a job that they are "interviewing' for, and facilitators give participants feedback on their performance. Case Managers provide participants with tips on how to overcome interview challenges based on individual participant performance. h. WEX Workshop— Participants are taught about worker's rights as they pertain to employment with OCAPICA, such as confidentiality, HIPAA, dismissal acknowledgements, etc. Participants are also given information on Worker's Compensation and what is covered while they are working. Participants are instructed to on how to properly fill out OCAPICA timesheets, the payroll policies EXHIBIT A 25A -32