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(2) hours during the support hours. Software Support also includes access to the Library <br />Corporations' online support center, which can also be accessed 24 hours per day, 7 <br />days per week to view, update, and submit support requests. Software support by the <br />Library Corporation will provide: 1) Technical assistance by telephone, email, fax service <br />and /or courier; 2) Correction of errors in Licensed Software; 3) New releases of Licensed <br />Software modules and documentation, as available, at no charge other than the <br />Software Support cost; 4) Off -site back -up of customized source code. <br />OPAC Enrichment Support - $5,631 (year 1), $5,800 (year 2), $5,974 (year 3) — This service <br />provides full -color book jackets to illustrate items in the catalog, increasing the attractiveness <br />and utility of item descriptions. <br />• SCAN 6000 Scanner Support - $480 (year 1), 0 (years 2 -3) — Technical support for breakdowns of <br />hand scanners used in reading barcodes of items checked in /out. <br />2016- <br />2014 -2015 2015 -2016 2017 Cnmmanr <br />Cost Breakdown <br />Quickscan 6000 Plus Support <br />$480 <br />$0 <br />$0 <br />Remove Quickscan <br />support after July <br />2015 <br />Library Solution Software <br />$31,618 <br />$31,618 <br />$31,618 <br />Enhanced Content Renewal for book jackets <br />$5,631 <br />$5,800 <br />$5,974 <br />TOTAL <br />$37,729 <br />$37,418 <br />$37,592 <br />Three <br />years $112,739.00 <br />25A -11 <br />