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Laserfiche® Software Assurance Plan (LSAP) <br />PLEASE TAKE THE TIME TO READ THE FOLLOWING TERMS AND CONDITIONS OF <br />THE LASERFICHE SOFTWARE ASSURANCE PLAN ( "LSAP ") BY WHICH COMPULINK <br />MANAGEMENT CENTER, INC., DBA LASERFICHE ( "LASERFICHE ") WILL PROVIDE <br />SERVICE, MAINTENANCE AND UPDATES TO LICENSEE FOR LASERFICHE <br />SOFTWARE. THIS AGREEMENT IS BETWEEN LICENSEE ( "YOU ") AND <br />LASERFICHE. BY ACCEPTANCE OF THE LSAP, YOU AGREE TO ACCEPT ALL OF ITS <br />TERMS AND CONDITIONS AS DESCRIBED IN THIS AGREEMENT. HERE ARE THE <br />DETAILS OF YOUR LASERFICHE SOFTWARE ASSURANCE PLAN: <br />Your Software. For purposes of this Agreement, the Laserfiche Software covered under <br />this Agreement is described in Schedule A of this Agreement or on the Laserfiche Product <br />Registration Card which accompanied your purchase. <br />What Your Laserfiche Software Assurance Plan Provides to You. Your Laserfiche <br />Software Assurance Plan is designed to provide you with the software care and assistance you <br />need to service and maintain your Laserfiche system and to provide you with the updates and <br />"fixes" needed to keep your Laserfiche Software up and running. To accomplish these goals, the <br />Laserfiche Software Assurance Plan provides the following benefits: <br />• Hotline support and assistance to help you solve software problems promptly. <br />Laserfiche technicians are trained to solve your problems by phone or email. By <br />purchasing the Laserfiche Software Assurance Plan, you will be able to handle <br />most, if not all, of the questions and any problems that may arise regarding <br />operation of the software. <br />• Feature enhancements to deliver increased productivity. From time to time, <br />Laserfiche adds features and performance enhancements to an existing version of <br />its software, which are known as "updates." Updates are enhancements to <br />existing features, which are designed to improve performance and correct any <br />problems discovered in the current version of your Laserfiche Software. LSAP <br />subscribers receive all updates without charge. By way of example, under the <br />LSAP there is no charge for an update of Laserfiche 8.3 to Laserfiche 9.0 or from <br />Laserfiche 9.02 to Laserfiche 9.1. <br />100% credit toward the purchase of new versions of Laserfiche. Laserfiche <br />periodically publishes new product suites of its Software, which bundle new and <br />exciting features not previously included in the subscriber's existing product <br />suite and make significant improvements in system design and architecture, all of <br />which combine to improve performance and capability. Because of the many <br />new features and performance enhancements, the new Laserfiche product suite <br />may be priced higher than the subscriber's existing one. If an LSAP subscriber <br />Laserfiche Enterprise Software License and <br />Professional Services Agreement <br />25E -35 <br />Page 33 <br />