HDR ENGINEERING, INC. 2 - 2014 - Laserfiche WebLink

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• Ensure that all work is performed according to the City's preferences; • Manage the contract, budget, schedule and data per the City's direction; and • Ensure follow-through on our team's commitments. Mr. Williams will work closely with the City's Project Managers and staff to discover ways to provide assistance, offer recommendations whenever challenges are presented, and will seek feedback pertaining to progress and satisfaction with HDR RES' performance. HDR RES staff has experience working on acquisition and relocation projects requiring compliance with the Uniform Act, and in particular with FHWA and FTA regulations. HDR RES requires agents to maintain detailed time records and diaries and adopt internal procedures, policies, and standards to match specific client requirements and demands. Strong priorities include professionalism, client confidentiality, and highest quality service which exceed expectations. Every project begins with HDR RES' formal "0% Review." The 0% Review is a standardized, formal process by which HDR RES staff analyzes the assignment, identifies risks, and develops a plan for success. The 0% Review process begins with a discussion of the scope of work, and key personnel contribute to developing a strategy for successful completion of the assignment on a timely basis while maintaining quality deliverables, keeping within budget, and minimizing any risk of delay. This process will identify all of the project team members, develop a budget, develop a delivery schedule, identify risks and propose solutions, and prepare a project plan and delivery matrix for delivery to the City. The RES Manager and appropriate staff will then meet with the City staff to go over the project plan. Future meetings will be scheduled, per the City's requirements, and any changes to the project plan will be made by HDR RES and delivered to the City. HDR RES will then proceed with monitoring project delivery and make strategic changes as necessary. These changes will be reviewed and modified by the City, if needed. The following section describes our work plan for completing the tasks identified in the Scope of Work Project Management — Michael Williams and Senior RES Staff • Meet with the City Project Managers, staff, and project design teams as necessary to ensure compliance with City policies and procedures and to form a mutual understanding of the scope of work, deliverables and schedule; • Meet regularly with the HDR RES right of way team to ensure project is completed on schedule and within the budget. Work with City Project Managers to ensure steps occur on schedule to fulfill FHWA, FTA and State requirements; • Manage Quality Assurance/Quality Control (QA/QC); • Manage right of way acquisitions for the project, in coordination with the City Right of Way Project Manager, including oversight of subcontractors; • Meet as needed with the City Right of Way Project Manager and the project management team to report acquisition progress and to identify and resolve general right of way issues and parcel specific issues during negotiations; • Attend all project meetings as requested; • Manage real estate information and research requests, documenting the request and response; • Monitor and update project schedules; • Attend public meetings as requested by the City or project management; and • Prepare and monitor Right of Way Acquisition Process timelines. RKHRIlTswi HDR RES believes the key to a successful negotiation includes establishing a relationship of trust and listening to individual concerns. The individuals or corporations we deal with must be part of the solution. Our staff will work with each owner to address their concerns, problem -solve, and use all available resources to negotiate equitable settlements. In an effort to strike a balance between the needs of the public and those of the City, HDR RES will formulate a strategy designed to confirm that property owners' rights are maintained, while making every effort to avoid litigation (for assignments being conducted under the threat of eminent domain). HDR RES will also assist City 15