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standards. Any problems that emerge from this follow -up are immediately corrected and the communication <br />loop is then closed —but only when our clients are absolutely satisfied. <br />Your facilities will be inspected on a regular schedule, and the data is entered into the system via a wireless <br />device, allowing for real -time access to inspection results. During inspection, tasks are rated on a scale from <br />one to five, producing a percentage of the maximum possible. The total for all tasks during that Inspection <br />becomes the quality score for the site(s). Customized quality control inspection reports, showing results and <br />trends will be accessible online or via an Excel spreadsheet. This information allows our managers to <br />determine what actions are necessary to maintain compliance, continuous improvement, and ultimately, your <br />satisfaction. <br />Process Improvement <br />We optimize our processes to achieve more efficient results for you through planning, standardization, <br />employee engagement and other means. We continuously look to identify areas of opportunity and target any <br />problem areas, formulate a detailed strategy, and promptly execute the solution. When we engage in a <br />proactive process improvement strategy, we are able to build upon our foundation of best practices, <br />procedures and processes so you receive the best service. Our quality management system helps us identify <br />where to focus our efforts. <br />EXHIBIT A <br />