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EXHIBIT A <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES <br />SCOPE OF SERVICES <br />DESCRIPTION AND SCOPE OF WORK <br />The City of Santa Ana is issuing this Request for Proposals (RFP) for providing park janitorial <br />maintenance services. <br />I. GENERAL CONDITIONS <br />A. FUNCTIONS AND RESPONSIBILITIES <br />1. City Representative's Authority <br />The City's Representative is the only person authorized to direct changes in any of the <br />requirements under the Agreement and, not withstanding any provisions contained <br />elsewhere in the Agreement, and said authority remains solely in the City's <br />Representative. In the event that the Contractor effects any such changes at the <br />direction of any person other than the City's Representative, the changes will be <br />considered to have been made without authority and solely at the risk of the <br />Contractor. In addition, the City's Representative shall have the authority to <br />accept/reject materials, workmanship and to make changes in work or schedule, when <br />the City determines that no extra costs are involved. The City's Representative shall <br />also have the authority to suspend portions of the specifications and withhold the cost <br />of the suspended portion of the agreement at his/her discretion. <br />The intent of these specifications is known by the City of Santa Ana. Any questions <br />relating to the interpretation of these specifications must be addressed, in writing, prior <br />to the start of work. When the performance of the work or completion per schedule is <br />determined to be sub -standard, the City's Representative may recommend that all or a <br />portion of payment be withheld. Payment to be withheld shall be deducted from the <br />next monthly payment due, or if the amount is insufficient to cover payment, the <br />Contractor shall be liable for said deficiency and will be billed accordingly. <br />The City's Representative, or his authorized representative shall decide all questions, <br />which may arise as to the manner of performance and completion per schedule, <br />acceptable fulfillment of the Agreement by the Contractor, interpretation of the <br />specifications, and compensation, including completion of work by alternate sources. <br />2. Contractor <br />a) Local Office <br />The Contractor shall maintain a physical office within the 714 area code (local <br />office). The local office shall be open Monday through Friday 8:00 a.m. to 5:00 <br />Park Janitorial Maintenance Services RFP 14-002 <br />Page 11 <br />EXHIBIT A <br />