25H - AGMT - INMATE MEDICAL SRVS

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The frequency of sick call is with N CCHCstan d a rds and the facility schedules', and we provide appropriate time for sick call at the SAJ. Timeliness of the response to sick call requests is an important indicator of quality of care and NaphCare meats NCCHC standards for sick call response times. We will operate site - specific sick call throughouttheSAJ Sick call services, in compliance with NCCHC standards, are provided atsufficient' levels to allow the Healthcare staff to give same -liar response to urgent, inmate requests for healthcare services, Nursing sick call is conducted seven days week, and physician sick tail is conducted according to a set schedule agreed upon by NaphCare and the facility. If an inmate's custodystatus precludes attendance at sick call, then ourstaff consults with security staff to make accessto h ealthcare services possible, our healthcare staff follows nursing protocols to facilitate the delivery of sitiCcall services. The assessment protocols are appropriate for the level of skill and preparation of administering nursing personnel. Healthcare staff is trained to effectively triage the Inmate's condition and implement + these established protocols, if the treatment required is outside the nurse's scope of practice orthe established nursing protocols, the inmate Is referred to a midlevel practitioner orthe on -site physician for evaluation and treatment within twenty -four (24) hours. Health services are provided in manner that complies with state and federal privacy mandates within the sco pe,of each facility, Triage Methods We scan all sick call requests Into the TechCtare" system, so the nursing staff can prioritize all requests on every shift and respond in a timely and appropriate manner, Through TechCore, we create a Sick Call Queue that provides a dally work log and makes the sick call process less time-consuming. The system automatically generates a list of inmates who have requested sick call, ensuring that no requests are overlooked, An inmate's multiple sick -call requests are consolidated into one sick call appointment, Within this queue, all sick call requests are subdivided for disposition by the appropriate practitioner. iieferralsk Requests are'triaged and referred elictra"Icullyto the appropriate mid -level clinical I rovider as necessary, which means the referral is completed Immediately without the need" for cumbersome paper logs. Frforitysick calls supersede Routine sick tall requests to efficiently maximize staff time and address the most acute needs quickly, The Importance of categorizing sick call requests is to streamline the process and ensure all requests are documented and addressed.. The nurse .con click on an Inmate's name to select It, and then click o n an a ppoint ment_a nd assign It to the appropriate category. This efficient process makes it easy to respond to requests quickly and ensures that Situ Call Quality Assurance medical staff does not fall behind in processing requests. The clear advantage of using an automated sick call system is that the sequence of the list creates a PRIORITY system based on important factors such as acuity and length of time waiting. Inmate Medical Services City of Santa Ana. Nopi)Cane's corporate C(d staff ranters the sick call process via TechCare' ", Theyensure Martell requests ore documented and reviewed for ur ocy of need and any req uired intervention with or 24 hours, curd that sick cog ellntrs ore conducted or) o thrrelybasr's by licensed niedrcpl staff iii occordorce With NCC-dC Standard g % 25H -34 RFP ttm 14 -034 91 II_£,