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June 24, 2014 <br />F 6 4 4. <br />120M.11 Blom 8 Y <br />4 4: <br />M, NAPHCARE TECUCARETm <br />To Whom It' May Concern- <br />MARK: A. RUPOVATZ <br />DIRECTOR <br />RICHARD StANCHEZ <br />ASSISTANT DIR PGTOR. <br />KIM'PEARSON <br />DEPUTY AGENOY DIRECTOR <br />CORRECTIONALREAL711 SERVICES <br />R4Al(dNCAIIO EMIT: <br />4rraw. a'" STREEw° aurraxca <br />SANTA ANA, CA 02701 <br />TELEPRDNR:.(7 #4 }654.6404 <br />F ' V14) 654.6505 <br />a•aaAt�c ks��anca yam <br />Implementation of an Electronic health Record (EHR) is a complex and challenging undertaking, The <br />Orange County health Care Agency (11CA) — Correctional Health Services division (CHS) implemented <br />an EHR within the five, adult jails and five juvenile detention facilities earlier this year.1he facilities <br />Collectively house nearly 7540 adults and juveniles on a typical day. <br />With 14 vendors responding to the original RFP, Orange <br />vendor for this project. Their EHR, Tech�Cm, was dove <br />NaphCare holy understands correctional workflow, chail <br />complexity of our "stem, it was critical we find a systenn <br />provided to our patients, and interlace with multiple sysb <br />current housing and custodv status. dlaimostic results. ms <br />elected NaphCare as our chosen <br />,cifically for correctional settings. <br />A needs. Uiven the size and <br />g us to accurately record all care <br />iding patient demographics, including <br />administration records, and care <br />The implementation process went as smoothly as one could hope! Personally, I have been involved in <br />several ERR implementations in my 30 -year career, and I can confidently state this was the most well - <br />executed and managed implementation i have experienced. The NaphCare team was incredibly <br />accoramodating ranging from flexibility with on -site staff and super -user training sessions. -- to on -site <br />implementation support-- to immediate troubleshooting during the implementation process. Having <br />NaphCare staff on -site during "go live" was invaluable. Their presence provided great energy, decreased <br />staff anxiety, and provided rapid resolution of staff questions/Concerns. <br />We are currently six months into the project, and the support from the NaphCare team has not wavered, <br />They are as responsive today as they have been throughout the entire process. Their commitment to a <br />successful implementation for Orange County has been exceedingly evident. We truly have a <br />partnership with, NaphCare for many years to come. <br />25H -65 <br />