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City of Santa Ana On -Call Demolition Services Proposal <br />Firm and Team Experience <br />INTRODUCTION <br />NCM appreciates the opportunity to provide building demolition services for the City of Santa Ana's On -Call <br />Demolition Services project. <br />As NCM is one of the nation's premier demolition and remediation contractors with more than 30 years of proven <br />success in the industry, we feel particularly well-suited to safely complete this project meeting the City of Santa <br />Ana's goals and expectations. Along with extensive experience and expertise, NCM has the financial strength, <br />necessary equipment, and staff resources that are critical to a project of this magnitude and complexity, <br />NCM has reviewed the Sealed Request for Proposal Invitation and all subsequent addenda and documentation as <br />has prepared our response in accordance with said documents. <br />WHAT SETS US APART IN THE INDUSTRY? <br />NCM's Commitment to Project Excellence <br />We are committed to getting the job completed safely, in as effective and efficient a manner as possible and in <br />accordance with our overall mission. <br />To accomplish this: NCM will work collaboratively across functions and with the City of Santa Ana to achieve our <br />common goals; we will make every effort to deliver, on time and within our plans and guidelines, the commitments <br />that we make to each other and to our client; we will empower all employees by promoting safety, personal <br />responsibility and accountability along with creative thinking, and innovation in all our activities; we will welcome <br />change and seek to marry improvements in process and product to the traditions that have served us well for 30 <br />plus years; and we will aspire at all times to do our jobs better in every dimension. <br />NCM's Commitment to Being Customer Centered <br />We will be leaders in our field in our effort to maximize returns to our customer. We will achieve leadership in our <br />field by: meeting client expectations; being proactive, innovative and flexible in creating processes and in resolving <br />problems, and engaging in fair and honest business practices. <br />NCM's Commitment to Treating Others with Respect, Trust and Dignity <br />We will create a respectful and meaningful workplace, characterized by honest, direct and relevant communication. <br />NCM is committed to communicating definable and measurable goals, We will act with integrity and engender trust <br />in both colleagues and clients. We will honor diversity, individuality and personal and professional differences, We <br />are committed to conducting our business with the highest professional and ethical standards and to treating all <br />resources entrusted to us as if they were our own. <br />NCM's Commitment to Employee Growth and Well -Being <br />We are committed to an environment characterized by continuous learning, an entrepreneurial, can -do spirit and a <br />team orientation. This commitment has enabled us to attract and retain the best -qualified people and create a <br />workplace of which we can be proud and where we can enjoy our work, always while seeking to carry out our <br />mission. <br />NCM Confidential and Proprietary Information <br />Not for Disclosure — Competition Sensitive <br />