25K - AGMT - WORKERS COMP AND LIABILITY CLAIM SOFTWARE

Home Browse Search

rciTUMA THIS AGREEMENT, made and entered into this 16a day of September, 2014 by and between AON eSolutions, Inc., a California corporation, (hereinafter "Consultant'), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City). A. Consultant and City entered into Agreement A 1999 -003, Bated March 16,1999, for the installation, training and maintenance of the City's Personnel Services Agency's workers' compensation liability claims software program. Subsequent agreements and extensions have provided the City with uninterrupted use of the Consultant's software program. to �ontinue to utilize Consultant provide e,.rade maintenance and support of '° liability and claims software programs. Consultant represents that it is able end willing • provide such services to the C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in the field of workers' compensation statutory and regulatory compliance and is able to provide upgrades, maintenance and support of both the workers' compensation and liability claims programs to keep it in compliance with statutory and regulatory changes, in a professional and timely u?amer. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES AON agrees to provide the technical support services necessary to remedy any operational difficulties attributable to those software produces in the iVOS Claims Management System which have been licensed to City, as set forth in Exhibit A. AON agrees to provide unlimited phone support from 8.009 AM to 6.00 PM Pacific Time on Weekdays except City holidays. AON agrees to provide periodic product updates and upgrades to the products listed in 1a. Upgrades and updates to the products shall include bug fixes, updating of custom check printing, standard product enhancements, and State of California Worker' Compensation and Gcncral Liability business rule updates and requirements. Software updates and upgrades shall include functionality of previous versions of software, including Bill Review, Employee and Check Reconciliations interfaces. The frequency and timeliness of the updates and upgrades shall be reasonable based on the seriousness of bugs/problems reported by the City and the lead time 25K -3