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• Office of the Clerk of the Council <br />• Community Development Agency, 6th Floor Reception Area <br />• On the world -wide web, www.santa - ana.org <br />Upon request (and within reason), the plan will be made available to persons with <br />disabilities. <br />ACCESS TO RECORDS <br />The City will provide access to information and records relating to the Consolidated Plan to <br />residents, public agencies, and other interested parties. The City's use of assistance for <br />programs covered under the plan for the preceding five years will also be available. <br />Requests for information and records must be made in writing to the Community <br />Development Agency. The written request must delineate the specific information that is <br />being requested. Community Development staff will have 15- working days to respond to <br />these requests. <br />TECHNICAL ASSISTANCE <br />The City will provide technical assistance to groups representing low- and moderate - income <br />persons that request help in developing proposals for funding under programs covered by <br />the Consolidated Plan. The City will determine the type and level of assistance that City <br />staff will be able to provide for each group. Assistance does not include nor assure the <br />provision of funds. <br />COMPLAINTS <br />Written complaints regarding the preparation of the Consolidated Plan (and annual <br />updates), amendments and /or performance reports must be submitted to the City's <br />Community Development Agency. The City will provide a written response to complaints <br />within 15- working days from the date the complaint is received. <br />USE OF CITIZEN PARTICIPATION PLAN <br />19E -11 <br />