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Information Technology Assessment <br />City of Santa Ana October 30, 2014 BAFO V2 <br />Produce the as -is business process model, a high level map of the <br />existing business process steps, including a high level illustration of <br />functional / operational workflows. The business process model will <br />include: <br />• Process Map <br />• Business process steps <br />• Process participants / staff involved <br />• Business systems / applications currently used in each business <br />process <br />• Business data inputs / outputs <br />• Business Activates <br />• Business Requirements <br />• Customer Requirements (if applicable) <br />• Business Process Requirements <br />• Business Rules <br />• Quality Requirements (as applicable) <br />2. Identify problem areas, which will include existing management, <br />operational and /or Information Technology disablers, e.g., business <br />process bottlenecks, inefficiencies, disconnects, or inhibitors to <br />providing superior business performance and/or customer service. <br />3. Working with City subject matter experts, anything that inhibits the <br />efficient and effective execution of a business function or activity will be <br />identified and noted on the process map. (This will be gathered if <br />existing Rapid Workflow® process maps do not already exist.) <br />4. Identify potential solutions, including organizational change, business <br />process change and enhancements, the revision of existing policies <br />and practices (or the introduction of new policies and practices), <br />introduction of strategic Information technologies. <br />5. Identify potential benefits, including qualitative and quantitative benefits <br />of the proposed technologies solutions if implemented. Benefits will be <br />identified at several levels as appropriate; e.g., within a section or <br />division for the business process being examined, to the City as a <br />whole, or to the City's customers (where applicable). (This will be <br />gathered if existing Rapid Workflow® process maps do not already <br />exist.) <br />For the purposes of this Proposal (and cost estimating) ThirdWave has <br />assumed holding twenty -six (26) working sessions. The City will make the <br />final determination on business functions / processes to be assessed. <br />The following list represents an initial list ThirdWave has compiled for the <br />purposes of this proposal: <br />Proposal <br />© 2014 19 <br />ThirdWave 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F <br />25G -20 <br />