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Description of Services <br />The Consultant shall be expected to perform the following list of duties and assignments. <br />On- Call /Accessibility Requirement <br />a. The Consultant will provide qualified and competent technical support staff on a regularly <br />scheduled basis for SCADA networking maintenance as well as SQUWindows programming <br />services at the City Central SCADA Control Room. The SCADA networking components <br />are critical assets and as such require technical support 24 hours per day, 7days per week <br />on demand. <br />2. The Consultant must be able to install, troubleshoot, diagnose and repair all existing networking <br />equipment as it relates to SCADA Servers utilizing a Redhat Linux operating system. The <br />Consultant shall also be able to provide network configurations for the Linux environment. Special <br />consideration shall be given towards firms with experience with SCADA networking services and <br />the City's DYNAC ES SCADA software. Special consideration shall also be given towards firms <br />that staff personnel who will work on the SCADA network with a Bachelor of Science Degree in <br />Computer Science. <br />3. The Consultant shall be responsible for core infrastructure and network assessments for all network <br />servers (physical and virtual), and one MDS network radio. Monthly tasks shall include the <br />following: <br />a. Keep the firewall functional and current. <br />b. Review connectivity at all sites and make necessary upgrades to ensure optimal network <br />performance and security. <br />c. Establish and maintain virus protection on all servers and SCADA workstations. <br />d. Address and maintain all backup procedures and system restore protocols. <br />e. Establish and maintain secure remote accessibility. <br />f. Private Network shall authenticate and authorize each remote connection in the Water <br />Resources Division via private network access with specified feature codes. <br />g. Establish, monitor and maintain remote access profiles within a specific IP pool range which <br />are assignable only to Santa Ana Water Resources Division authorized devices. <br />h. Prepare and create RAID configurations as recommended or necessary. <br />L Manage and monitor VPN networks for Netgear and Cisco VPN hardware. <br />j. The private network shall provide redundancy utilizing both a primary and a secondary <br />gateway. The secondary gateway shall act as a hot standby to provide support when the <br />primary gateway has experienced a failure and can no longer operate. Once the primary <br />gateway becomes fully operational, data traffic will be redirected back to the primary <br />gateway and the secondary gateway will revert to hot standby mode. Consultant shall <br />monitor and maintain this operational parameter. <br />k. Prepare monthly summary reports with backup status, event logs, patches applied, RAID <br />status and other pertinent information. <br />I. Assess and maintain MDS radio connectivity at the WRCN in the SCADA server room. <br />m. Assess and apply server software patches as applicable. <br />n. Consultant shall be familiar with APC Symmetra LX batteries to monitor, maintain and <br />manage the backup power supply. Reports shall be provided if any anomalies occur. <br />Recommendations shall be made towards replacement when applicable. <br />4. The Consultant shall have the ability to perform the following services on an as- needed basis. <br />Compensation will be provided based upon the hourly fee rate submitted in Exhibit C. <br />a. Consultant shall have the ability to deploy, configure, manage and maintain VMWare <br />Vsphere software. Consultant shall configure, monitor and optimize all VMware systems for <br />performance and reliability. <br />b. Consultant shall have experience with the NASSCO sewer rating system and provide <br />RFP #14 -048 - Water Resources SCADA Network Support Services <br />Page 11 <br />25K -12 <br />