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Water Resources Network Support Services) RFP # 14 -048 <br />Req Description Support XV Solutions Response <br />4 —d <br />ShorePoint Y In 2014, XV Solutions developed an automated method to transfer hundreds <br />Maintenance & of documents into the City of Santa Ana's ShorePoint server repositories. We <br />Support are experienced at building Share Point tools for additional functionality, as <br />well as architecting SharePoint document libraries to standardize the ways <br />in which organizations store documents. <br />5 —a <br />End -User Y XV Solutions values continuous learning and takes on active role in <br />Training empowering clients through training and detailed documentation. <br />5 —b <br />Proactive Y We believe In continuous improvement and implementing industry standard <br />Infrastructure methods of operation to make your network most effective and efficient. XV <br />Maintenance Solutions performs routine hard-drive health tests, server performance <br />monitoring, and server software maintenance to prevent fallures from <br />happening, and keep the infrastructure running smoothly. <br />5 —c <br />2417Server, Y Monitoring the overall health of servers, network, and workstations is done <br />Network, and by utilizing health monitoring tools that enable Event Tracing and <br />Workstation performance monitoring. XV Solutions has experience configuring systems to <br />Monitoring send notification and alerts when systems fail -over or immediate actions are <br />required to ensure system uptime. <br />5 —d <br />Remote Y Familiar with Dell DRAG, allowing remote console for managing remote . <br />Network servers and us of Dell XVM switches, to remotely connect to any computer <br />Management connected to the switch. <br />5 —e <br />Anti -Virus Y In addition to services provided in 3 —c (see above); XV Solutions has services <br />Management routinely run system anti -virus scans. <br />5 —f <br />Hardware & Y XI/Solutions is pro- active in updating /patching software & hardware devices <br />Software Patch as described in 3 —m. <br />and Upgrade <br />Support <br />5 —g <br />On -Site Support Y XV Solutions has on -site services: server /desktop installation and <br />maintenance, hardware /software troubleshooting, routine backups, and any <br />other IT related issues that need on -site services. <br />5 —h <br />Collaborate Y We value building relationships with clients and working closely with ITStaff <br />with City IT to betterserve you. XV Solutions is familiar with the responsibilities of the <br />Support City of Santa Ana central IT department and how they relate to the Water <br />Production SCADA network. XV Solutions has skillfully worked on <br />collaborative projects with central IT, including the installation of the TI line <br />for SCADA notifications, and the upgrade of the ICU Tickets system. <br />9— <br />XV SOLUTIONS r Page 7 <br />