25B - AGMT - VALET PARKING SRVS - Laserfiche WebLink

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4. Proposed Rate: The City is relying on the successful proposer's expertise in establishing a per vehicle parking rate. It is the responsibility of the proposer to suggest rates based on their expertise in the valet parking industry. 5. Customer Service: The selected valet services operator must respond immediately to customer complaints and inquiries. 6. Marketing Program: The operator will cooperate with the City and various downtown associations (Downtown Restaurant Association, Santa Ana Business Council, Downtown Incorporated) in marketing efforts. SUBMITTAL GUIDELINES 1. Qualifications: Describe the qualifications of the firm, key staff and sub - contractors performing projects within the past five years. Information shall include: a. A summary of your firm's demonstrated capability, including length of time that your firm has provided the services being requested in this Request for Quotation. b. Provide at least five local references that received similar services from your firm. The City of Santa Ana reserves the right to contact any of the organizations or individuals listed. 2. Implementation Plan: An implementation plan that describes the implementation strategies or techniques that the respondent intends to employ in carrying out the work. 3. Project Schedule: A detailed project schedule, identifying all tasks and deliverables to be performed, duration for each task, and overall task of completion. 4. Fee Proposal: The fee proposal shall clearly provide a fee schedule that satisfies the aforementioned Scope of Work for both options referenced in Section 2. Staging and Storing and should include: a. Monthly management fee to operate the valet. b. Estimated city expenses that will need to be fully covered by the valet revenue generated. This includes the loss of meter revenue from 6pm -8pm per metered parking stall utilized for the valet program. 7 25B -19