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V 0 Information Technology Assessment City of Santa Ana October 30, 2014 BAPO V2 This task will entail the City's Project Manager providing the survey to the appropriate City IT staff so that they can post it on the City's Intranet. Unless otherwise agreed, the online survey will collect data for the time specified in the MS Project Schedule. City Deliverable 1.4.1: Staff Response to ITSP Survey Task 1.4.2 Compile Online City Staff Survey Data This task will entail compiling the data collected in the online survey and producing a summary of findings. This information will be referenced in subsequent project tasks. Deliverable 1.4.2: Online City Staff Survey Findings Task 2.1 manage ment(®apartmen t Heads) Interv6ews Task 2.1.1 Hold Management Interviews This task will entail holding twenty-one (21) thirty -minute interviews with department heads to get a management perspective of general organizational, operational and technology challenges facing the City's departments. Management interviews will gather high level business and service delivery requirements not identified in the business process workshops or technology focus groups with IT staff / management. Possible issues to be discussed include: • Biggest business operational I service delivery challenges in the next 5 years. • Most significant IT challenges facing that department's ability to effectively support its mission, i.e., technology, staff training, etc. • Adequateness / responsiveness of the IT organization. Assumptions: 1. To contain travel costs, Management interviews will be held on consecutive days, with up to eight interviews per day until all interviews are completed. 2. Management interviews will last thirty (30) minutes. 3. The City's Project Manager will schedule the interviews. Deliverable 2.1.1: (21) Management Interviews Proposal C) 2014 15 nlydwave 11400 W. Qlympic Blvd. Suite 2 11 00 Lo11 s Angeles CA 90064 310 914.0186 V 310.312.9613 F