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■ Weekly reports directly from the site staff: These reports ensure that ACOF's Asset Management Department has real time information about the operating conditions at the sites. Consequently ACOF can provide timely intervention and proactive oversight of site conditions and tenant relations. Site Visits: ACOF's Asset Management Department visits each property at least twice a month. This provides ACOF with a first hand understanding of site operations and tenant relations. It also provides the asset manager with an opportunity to provide direct support to property management staff. During these visits the asset manager will review new move -in files, conduct an inspection that includes all vacant units, meet with tenants, attend site staff meetings and monthly community meetings. Statement of Agent's Management Policy The goal of the property management company is to ensure that the management plan, policies and procedures align with the ACOF's goals for the property. To that end, JSCO will ensure tenant satisfaction, and the long -term financial and physical well being of Vista del Rio through the provision of high quality tenant relationships and management services. This plan has been developed to set forth the relationship between ACOF and JSCO and to describe some of the policies, procedures and regulatory requirements to be observed in the management of the Vista del Rio. Additional information is delineated in the Management Agreement. Specifically, this plan intends to outline a program of action to assure the following outcomes: 1. A well managed and properly maintained project. 2. A pleasant, healthy, and secure living environment for tenants. 3. A pleasant and cooperative relationship among and between tenants, JSCO's employees, residential services staff and members of the surrounding community. Unless otherwise stated in the plan hereon, the term "Owner" will refer to ACOF, the Managing General Partner representing Vista del Rio Housing Partners L.P. as well as the main contact for site service provision. The term "Agent" will refer to The John Stewart Company, and the term "Property" will refer to Vista del Rio, the term "Services" will refer to Goodwill, the on -site service provider, the term "PM" shall refer to the on -site property manager and the term `RSC" shall refer to the on -site residential service coordinator. MANAGEMENT A. Terms with Management Agent The initial contract (Management Agreement) between Owner and Agent will be for one (1) year and shall be automatically renewed for one year terms unless terminated by Owner or Agent. Exhibit H - 4 -