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v. Drain and Toilet Issues <br />vi. Utilities <br />1. Electricity, Gas, Phone and Cable <br />2. Utility rate assistance program, if available <br />a. Forms <br />b. Assistance from Residential Service Coordinator <br />3. Locked Out: Authorized Vendors Contact Numbers <br />4. Utility Account Information <br />vii. Summary of Lease and House Rules <br />1. Rent Payment <br />2. Apartment Door Locks and Keys <br />3. Grievance Policy <br />4. Reasonable Accommodation <br />5. Pet /Assistive Animal Policy <br />6. Maintenance and Work Order requests <br />7. Community Room Usage Policy <br />8. Computer Room Usage Policy (if applicable) <br />viii. Energy Conscious Apartment Living & Education <br />1. Edible Gardens <br />2. Green <br />Living and Shopping <br />3. Green <br />Apartment Maintenance <br />a. <br />Cleaning Products <br />b. <br />Safe and Effective Cleaning <br />c. <br />Conserving Water <br />d. <br />Recycling <br />e. <br />Household Hazardous Waste <br />f <br />Pest Prevention <br />g. <br />Bed Bugs <br />h. <br />Replacing light bulbs <br />i. <br />Switches, Times, Dimmers <br />j. <br />Energy Star Products <br />k. <br />Appliance conservation babit <br />1. <br />Mold Prevention <br />m. <br />Healthy Air Quality <br />A personal interview with every tenant will be scheduled in order to acquaint them <br />with the physical layout of Vista del Rio and the location of fire alarms, fire <br />extinguishers, and fire exits, as well as a review of fire precautions and evacuation <br />procedures. <br />A thorough explanation of Vista del Rio House Rules & Regulations will be given to <br />each tenant. In addition, upon the signing of the rental agreement, all provisions <br />Exhibit H - 30 - <br />