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contained in the rental agreement will be thoroughly explained and each tenant will be provided a copy of the agreement. A thorough move -in inspection of each dwelling unit by the Property Manager and new tenant will be conducted. At this time both parties will sign a checklist of the unit's condition. Written instructions will be provided to all tenants explaining the use and care of all appliances, maintenance and service request procedures. Orientation and orientation materials will be provided in the language of the tenant if the tenant is not fluent in English whenever possible. Community Building, Outreach and Engagement of Tenants Tenants will be advised of the services and activities available on -site through flyers posted on doors, monthly calendar of events posted in common areas, casual contact with site staff in common areas, and a tenant council. Tenants will receive "Tenant Handbooks" that provide information on local amenities, public transportation, on- site activities and other "tips ". Although tenant participation in community activities will be on a voluntary basis, the RSC will actively reach out to tenants on a weekly basis in order to engage them in the services available. Service staff will also utilize active tenants in reaching out to their neighbors (peer outreach). The RSC will spend time in common areas each week to proactively develop relationships with tenants to encourage them to access the services they may need. Social and educational programs will be developed and implemented by tenants, staff, and volunteers to foster community within the development and help tenants become comfortable with the service staff. On -site activities facilitated by peers, property and service staff, and volunteers may include movie nights, game nights, reading groups /book clubs, spiritual groups, holiday celebrations, arts and crafts, field trips, cooking classes and nutrition counseling, and anger management/non- violent conflict resolution classes. At least once per month tenants will have the opportunity to participate in one or more of these activities. Vista del Rio site staff will facilitate presentations by the Santa Ana Police Department in regards to community oriented policy and security to reinforce safety. Additionally, Vista del Rio site staff will facilitate introductions between tenants and the local neighborhood councils, neighborhood watches, police advisory boards, park advisory boards, community centers, recreation centers, and community -based organizations and encourage tenants to seek out community organizations and activities that interest them. Community Meetings Community meetings are scheduled on the same day and time each month. The schedule will be based on the lifestyle of the apartment community so as to draw as many participants as possible. Site staff, the PM and RSC are jointly responsible for hosting the meeting, however the lead site staff is the PM. Community meetings are a community building tool and a vehicle to empower tenants and to teach them to Exhibit H - 31 -