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whose disability may adversely impact their ability to sustain successful tenancies. Evictions represent a waste of valuable and scarce resources. For tenants, eviction can mean long -term homelessness and a setback on their recovery journey. For the Owner, evictions mean expensive, contentious and time - consuming court proceedings; vacancy loss, and unit turnover costs. For Vista del Rio, evictions can mean an adverse impact of the tenant community's right to peaceful enjoyment. Eviction decisions will not be made in haste; all other options should be explored before an eviction is put into motion. However when case management outreach, repeated notices and tenant intervention meetings fail, an eviction might be inevitable. Eviction prevention is both proactive and part of routine property management procedures. Actions that will be undertaken by Owner include: Copies of Tenant Notices to Services: Notices to perform or quit will be issued by the Property Manager for all lease violations. However, unless instructed in writing otherwise by a tenant, the RSC and if applicable the outside case manager will receive a copy of said notices. This gives the RSC the opportunity to intervene on the tenant's behalf to prevent eviction and preserve tenancy. Standing item on site staff bi- weekly meetings: Bi- weekly site staff meetings allow both services and property management staff formal designated time to discuss and strategize about tenants who are at risk of eviction. Communication between Services and Property Management: During formal site staff meetings and as otherwise necessary, Goodwill will inform property management about non - confidential behavioral concerns that might impact the apartment community. Likewise property management informs the RSC of tenant behavior that might lead to evictions such as o Hoarding o Housekeeping o Late rent payment o Complaints from other tenants o Nuisance Behavior Development of an Intervention Plan: Site staff is expected to develop a formal tenant intervention and /or eviction prevention plan. The plan clearly states the tenancy problem /lease violation, documents property and services staff roles in assisting the tenant, documents tenant expectation and responsibility, provides for updates during site staff meetings and includes a time frame during which the Property Manager will hold legal actions in abeyance. Exhibit H - 33 -