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Vietnamese - Participant Survey <br />How would you rate the Customer Services? Please circle the one that applies: <br />Appointments: Excellent 342 Average 7 Needs Improvement 1 <br />Phone Calls: Excellent 301 Average 47 Needs Improvement 2 <br />Inspector: Excellent 349 Average 6 Needs Improvement 0 <br />Case Manager: Excellent 348 Average 5 Needs Improvement 0 <br />Supervisor: Excellent 342 Average 12 Needs Improvement 1 <br />3 <br />Exhibit 2 <br />3-12 <br />0-3 <br />4-6 <br />7-10 <br />11-15 <br />16+ <br />Total <br />351 <br />Years <br />Years <br />Years <br />Years <br />Years <br />closer to <br />How long have you been receiving rental <br />I <br />Housing <br />66 <br />110 <br />43 <br />358 <br />What was the reason for <br />90 <br />49 <br />20 <br />20 <br />17 <br />19 <br />assistance from the Housing Authority? <br />How would you rate the Customer Services? Please circle the one that applies: <br />Appointments: Excellent 342 Average 7 Needs Improvement 1 <br />Phone Calls: Excellent 301 Average 47 Needs Improvement 2 <br />Inspector: Excellent 349 Average 6 Needs Improvement 0 <br />Case Manager: Excellent 348 Average 5 Needs Improvement 0 <br />Supervisor: Excellent 342 Average 12 Needs Improvement 1 <br />3 <br />Exhibit 2 <br />3-12 <br />Housing <br />Landlord no <br />Property <br />Rent <br />Medical <br />Moved <br />351 <br />Voucher <br />longer accepts <br />sold <br />increase <br />condition <br />closer to <br />I <br />I <br />Housing <br />family <br />What was the reason for <br />123 <br />25 <br />20 <br />20 <br />17 <br />19 <br />your last move? <br />How would you rate the Customer Services? Please circle the one that applies: <br />Appointments: Excellent 342 Average 7 Needs Improvement 1 <br />Phone Calls: Excellent 301 Average 47 Needs Improvement 2 <br />Inspector: Excellent 349 Average 6 Needs Improvement 0 <br />Case Manager: Excellent 348 Average 5 Needs Improvement 0 <br />Supervisor: Excellent 342 Average 12 Needs Improvement 1 <br />3 <br />Exhibit 2 <br />3-12 <br />Yes <br />No <br />Total <br />Are you aware of the <br />351 <br />Family Self Sufficiency <br />79 <br />280 <br />Program? <br />I <br />I <br />I <br />How would you rate the Customer Services? Please circle the one that applies: <br />Appointments: Excellent 342 Average 7 Needs Improvement 1 <br />Phone Calls: Excellent 301 Average 47 Needs Improvement 2 <br />Inspector: Excellent 349 Average 6 Needs Improvement 0 <br />Case Manager: Excellent 348 Average 5 Needs Improvement 0 <br />Supervisor: Excellent 342 Average 12 Needs Improvement 1 <br />3 <br />Exhibit 2 <br />3-12 <br />