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Spanish-Participant Survey <br />How would you rate the Customer Services? Please circle the one that applies: <br />N <br />Appointments: <br />_ -3 <br />0 - <br />4- <br />Rent <br />11-15 <br />16+ <br />Total <br />22—Average <br />Years <br />ea <br />increase <br />Years <br />Years <br />How long have you been receiving rental <br />program? <br />9 <br />6 <br />8 <br />41 <br />assistance from the Housing Authority? <br />13 <br />5 <br />I <br />6 <br />4 <br />22 <br />How would you rate the Customer Services? Please circle the one that applies: <br />N <br />Appointments: <br />Closer to <br />Hosing <br />Rent <br />Dirty <br />Safety/increa <br />Total <br />22—Average <br />Family /work <br />Voucher <br />increase <br />Apt/landlord/p <br />se in family <br />program? <br />roperty sold <br />size <br />What was the reason <br />5 <br />4 <br />3 <br />6 <br />4 <br />22 <br />for your last move? <br />How would you rate the Customer Services? Please circle the one that applies: <br />N <br />Appointments: <br />Yes <br />No <br />Total <br />Are you aware of the <br />Phone Calls: <br />Excellent <br />22—Average <br />Family Self <br />12 <br />23 <br />35 <br />Sufficiency Program? <br />How would you rate the Customer Services? Please circle the one that applies: <br />N <br />Appointments: <br />Nothing <br />Pay Less Rent <br />Total <br />What would you <br />Phone Calls: <br />Excellent <br />22—Average <br />change about the <br />22 <br />3 <br />25 <br />rental assistance <br />program? <br />How would you rate the Customer Services? Please circle the one that applies: <br />N <br />Appointments: <br />Excellent __20_ <br />Average <br />—11— <br />Needs Improvement o <br />Phone Calls: <br />Excellent <br />22—Average <br />—5— <br />Needs Improvement —6— <br />Inspector: <br />Excellent <br />_33 <br />Average <br />—10— <br />Needs Improvement I <br />Case Manager: <br />Excellent <br />36—Average-5— <br />Needs Improvement-0 <br />Supervisor: Excellent _32— Average _9 Needs Improvement —0— <br />Exhibit r2 <br />3-11 <br />