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5.2 Goals and Objectives. Identify the FHA's quantifiable goals and objectives that will enable the PHA to serve the needs of low-income and very low - income, and extremely low - income families for the next five years. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5-Year Plan. Goals and Accomplishments for Five -Year Plan 2010 -2014 Goal #1: Expand the supply of affordable housing by applying for additional rental voucher when made available. 2010 -2014 progress: Applied for and awarded 100 NED vouchers. No additional vouchers available. Goal #2: Improve the quality of assisted housing by improving voucher management, increasing customer satisfaction, and improving specific management functions (implement hand held automated HQS inspection devises. • 2010 -2014 progress° SAHA maintained high- performer status for all five years. Customer service ratings continue to be high rating "good" or " excellent" in 86% of responses in 2014 survey. • Implemented handheld inspections • Implemented owner portal • Implemented direct deposit with landlords • Contracted for sign language services with local non - profit. • Contracted with Language line. • Implemented software for rent reasonable regulations. Goal 93: Increase assisted housing choices by providing portability counseling to 100% of participants, conducting outreach to potential participating property owners, and implementing voucher homeownership program. • 2010 -2014 Progress: 100% of participants received portability counseling. SAHA maintained communications with Orange County Apartment owners Association to recruit new participating owners. Mail Newsletters to owner's quarterly. Goal 44: Provide an improved living environment through efforts to link participants with local neighborhood associations. • 2010 -2014 Progress: provide via tenant newsletters and during voucher issuance briefings. Goal 45: Promote self- sufficiency by increasing employment among participants, linking to supportive services to increase independence for the elderly and /or disabled, and increase participation in the Family Self - Sufficiency (FSS) program. • 2010 -2014 Progress: SAHA continued providing referrals to the Santa Ana W /O /R/K Center for job training and placement services, provided information and linkages to the County's Council on Aging (elderly services) and the Dayle McIntosh Center (disabled services), and conducted recruitment for the FSS program at initial voucher issuance, at annual re- examinations, and through tenant newsletters. Goal #6: Ensure equal opportunity and affirmatively further fair housing through coordination with the Orange county Fair Housing Council, the preparation of the Analysis of Impediments to fair housing choice, and continued training on fair housing practices for staff, owners, and participants. • 2010 -2014 Progress: Fair Housing programs and resources are included in all issuance briefings. Reasonable Accommodation tracking logs were implemented. Communication was maintained with the County's Fair housing Council, Public Law Center, and Legal Aid, ensuring proper referrals for anyone alleging discrimination, whether an HCV participant or member of the public. • Assist the City of Santa Ana in maintaining of the housing Stock. Goals for 2015 -2019 Goal #1: Expand the supply of affordable housing by applying for additional housing Choice Voucher when available. • Apply for any new funding opportunities. Goal 42: Improve the quality of assisted housing by improving voucher management, increasing customer satisfaction, and improving specific management functions. • Retain high performer SEMAP • Open on -line wait list application process • Implement applicant portal • Research paperless file options. • Maintain leasing to 100% of HAP funding. Goal 43: Increase assisted housing choices, portability counseling to 100% of participants, conducting outreach to potential property owner. • Continue to mail owner /participant newsletters. • Implement annual customer satisfaction survey. Goal #4: Promote self - sufficiency by increasing employment among participants, linking to supportive services to increase independence for the elderly and/or disabled, and increase participation in the Family Self Sufficiency (FSS) program. • Continue to provide referrals to the Santa Ana W /O /R/K Center for job training and placement services, providing information and linkages to the County's Council on Aging (elderly services) and the Dayle McIntosh Center (disabled services), and conducted recruitment for the FSS program at initial voucher issuance, at annual re- examinations, and through tenant newsletters. Goal #5: Ensure equal opportunity and aftinnatively further fair housing through coordination with the Orange County Fair Housing Council, the preparation of the Analysis of impediments to fair housing choice, and continued training on fair housing practices for staff owner's and participants. • Fair Housing programs and resources are included in all issuance briefings, reasonable accommodation tracking logs updated. Communication was maintained with the County's Fair Housing Council, Public Law Center, and Legal Aid, ensuring proper referrals for anyone alleging discrimination, whether an HCV participant or member of the public. • Assist the City of Santa Ana in maintaining of the housing Stock, 2agc yof 2 form HUD -50075 (4/2004) .�