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7. VCN Partner Point Person VCN Partner will designate for each location one (1) or more <br />for VCN person(s) from VCN Partner as the point person with whom VCN <br />Support Staff, on an as required basis, work with them to start or <br />stop VEC, ensure all VEC peripherals are connected properly to <br />the VEC, and assist them to troubleshoot VEC operational issues. <br />8. VEC Maintenance VCN Partner will provide access to HOC or its agents or designee <br />to access the VEC for its upkeep, update and maintenance. <br />b) HOC will be providing the following for VEC: <br />1. Setup of Virtual HOC will setup the hardware and software on the VEC which is <br />Empowerment Center° located onsite at VCN Partner identified location. <br />(VEC) <br />2. Maintenance of VEC HOC will maintain the hardware and software on the VEC which <br />is located onsite at VCN Partner identified location. <br />3. Training of VCN Partner HOC will provide training to VCN Partner staff about accessing <br />Staff about the Virtual the VCN and the various services provided through the VCN. <br />Counselor Network (VCN) <br />4. Triage Clients Referred by <br />HOC will provide 1/5th of FTE (Triage Counselor) who is located <br />VCN Partner to the Services <br />at HOC and on real-time basis triages clients referred to the VEC <br />Provided through the VCN <br />by VCN Partner staff to receive the various services provided <br />through VCN. <br />5. VCN Partner Point Person <br />HOC will use the individual(s) who is designated by VCN Partner <br />for VCN <br />very sparingly and conscientiously to troubleshoot unscheduled <br />VEC issues. <br />6. VEC Maintenance <br />HOC will inform VCN Partner when and who will be at VCN <br />Partner identified location to upkeep, update and maintenance of <br />VEC. HOC will work with VCN Partner to schedule HOC or its <br />agents or designee to visit VCN Partner identified location to <br />upkeep, update and maintenance of VEC. <br />7. List VCN Partner and VEC <br />HOC will list VCN Partner as partners on the VCN and/or the <br />Location <br />VEC, including list it as VEC host site and place their logo on the <br />VEC(s). <br />8. VEC Machines Remote HOC will periodically access the machines located on the VEC <br />Access remotely for maintenance and/or testing. <br />