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Great -West agrees to update all Participant <br />beneficiary documents and scan Plan Sponsor's <br />hardcopy Participant beneficiary files and <br />documentation in the Plan Sponsors possession, <br />which includes handwritten documents and <br />signatures through digital portable document format <br />(Adobe), optical character recognition or other <br />standard readable open- source format into a new <br />online beneficiary tracking system. As soon as <br />practicable, Great -West will make all such records <br />available for Plan Sponsor and file transfer in a <br />standard readable open- source format acceptable to <br />the Plan Sponsor on request. <br />Plan Sponsor shall provide Great -West with <br />instructions regarding any Plan requirements as to <br />spousal consent for beneficiary designations. If there <br />are any such requirements, Plan Sponsor instructs <br />Great -West to rely on the marital status specified by <br />the Participant on the beneficiary designation form, <br />and to obtain spousal consent, when applicable. If a <br />beneficiary designation requires spousal consent, <br />such designation may be made only by paper form. <br />D. Beneficiary Confirmation for Death Benefit <br />Claims <br />Plan Sponsor hereby instructs and authorizes <br />Great -West to process, without Plan Sponsor's <br />further approval, death benefit claim forms received <br />in good order from beneficiaries under the Plan. <br />Great -West is instructed to determine a Participant's <br />beneficiary pursuant to the most recent beneficiary <br />designation available to Great -West. If a Participant <br />has not designated a beneficiary, or if no designated <br />beneficiary survives the Participant, Plan Sponsor <br />instructs Great -West to forward the claim to Plan <br />Sponsor to determine the beneficiary before <br />processing the distribution. <br />Death benefit claim forms submitted without <br />complete information or without a certified copy of the <br />deceased Participant's death certificate or other <br />required documentation will not be processed, and <br />the claimant will be notified of the deficiency. <br />Processing will continue once Great -West receives <br />all required information and documentation in good <br />order. Claimants determined not to be beneficiaries <br />will be notified that their claims have been rejected. <br />Plan Sponsor agrees to make determinations <br />with respect to any competing or other questionable <br />death benefit claims. Plan Sponsor and Great -West <br />will jointly develop procedures and communications <br />for reviewing and processing death benefit claim <br />forms and for handling claims to the extent spousal <br />consent/registered domestic partner consent applies. <br />In order to receive this service, Plan Sponsor <br />must also utilize Great - West's beneficiary <br />recordkeeping and vesting tracking services, if <br />applicable. This service shall commence following <br />completion of initial beneficiary solicitation. <br />E. Online Enrollment <br />Plan Sponsor instructs and authorizes Great - <br />West to allow online enrollment. Once the PDI file is <br />transmitted, Plan Sponsor instructs Great -West to <br />issue a Personal Identification Number to every <br />eligible employee, allowing enrollment in the Plan <br />through the website. <br />F. loans <br />Plan Sponsor instructs and authorizes Great - <br />West to allow online loan processing. Plan Sponsor <br />agrees that all loans shall be account reduction loans <br />repaid by payroll deduction and shall be consistent <br />with the loan policy and the procedures established <br />by the parties from time to time. Plan Sponsor <br />instructs and authorizes Great -West to process, <br />without further Plan Sponsor approval, Participant <br />loan requests submitted through a form acceptable to <br />Great -West or through the website. Principal <br />residence loan requests must be submitted on a <br />paper form with supporting documentation. <br />Participants will be subject to the fees described <br />online and in the loan documents. <br />G. In- Service Distributions at Age 59 A <br />Plan Sponsor hereby instructs and authorizes <br />Great -West to process, without Plan Sponsor's <br />further approval, Participant requests for age 59 %in- <br />service distributions, provided such requests are <br />received in good order and in a manner acceptable to <br />Great -West. Plan Sponsor represents that the Plan <br />allows Participants to take in- service distributions at <br />age 59 %:. <br />City of Santa Ana Services Agreement 401(a) 02 -02 -15 Page 11 <br />