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In order to receive this service, Plan Sponsor must also utilize Great - West's vesting tracking service, if the Plan has a vesting schedule. If Plan Sponsor has not provided a Participant's birth date, or if there is a discrepancy between the birth date on the system and the birth date on the request form submitted by the Participant, Plan Sponsor instructs Great -West to reject the request pending further information. H. Required Minimum Distributions at Age 70' /Y Great -West will send via the U.S. Postal Service a notice and distribution form to each Participant attaining age 70 '/z or older in the current calendar year. The notice informs the Participant that required minimum distributions must begin no later than April 1 of the calendar year following the later of age 70 or retirement. Great -West will not initiate such distributions, but will only process such distributions upon receipt of a Participant or Plan Sponsor request in good order. Each year, Great -West will provide a report including but not limited to, name and mailing address, to Plan Sponsor listing Participants who are age 70 %: or older and whether each has taken or received this type of distribution for the calendar year. IV. COMMUNICATION SERVICES All communications must be in the authorized customized branding and format pre- approved by the Plan Sponsor. Great -West agrees to comply with all communications requirements of the Dodd -Frank Act, or other federal or state law. A. Special Representations 1. Great -West representatives assigned to perform services under this Agreement will be properly licensed, trained and supervised with respect to the conduct of their business activities. 2. Subject to applicable law, Plan Sponsor has the right to interview, approve or reject Great - West representatives. Great -West shall assign to the Plan Javier Obando as the Client Relationship Director, and as the sole relationship manager, unless an alternate request is made by Plan Sponsor. 3. Great -West representatives will provide information in a manner consistent with applicable insurance and securities laws and retirement industry service standards including for Plans of similar size. However, information supplied to Participants shall not constitute investment and/or tax advice upon which Participants or Plan Sponsor may rely. 4. No Great -West representative may discriminate with respect to investment options provided under the Plan. Representatives will give equal and fair representations when describing the various Authorized Investment Options. 5. Compensation to representatives will not be based upon investment options selected by the Participants. B. Communication Materials Great -West will provide Participant educational and communication materials regarding financial investing and retirement options. These materials include, but are not limited to, newsletters, brochures and other materials as mutually agreed upon. The materials will be customized with a specific brand designed for the Plan, including, but not limited to, Plan enrollment kit, presentations, educational flyers or postcards, Account Representative Participant meeting materials and monthly "Lunch- and - Learn" Participant presentations. C. Group Presentations Great -West representatives will conduct 52 days of on -site meetings, and any mutually agreed up on days in addition, at which some or all of the following will be communicated: 1. Comprehensive benefits of newly improved Plan, scheduled transition plan, accessibility of representatives before and during transition including blackout period, newly automated services and self - service features of plan, improved fund line -up and open architecture; 2. Summary of the key provisions of the Plan; City of Santa Ana Services Agreement 401 (a) 02 -02 -15 Page 12