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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />APRIL 7, 2015 <br />TITLE: <br />CONTRACT AWARD TO <br />VCLOUD TECH INC. <br />FOR VMWARE <br />MAINTENANCE SUPPORT <br />(SPEC. NO. 15 -021) <br />{STRATEGIC PLAN NO. 6, 1F) <br />CITY MAN GER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1"Reading <br />❑ Ordinance on 2ndReading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Award a contract to vCloud Tech Inc. for the purchase of a VMware Maintenance Support <br />Contract for a one -year period, expiring April 7, 2016, in an amount not to exceed $40,400, <br />subject to non - substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The City of Santa Ana's Information Services Division — Operations (ISD -Ops) supports the <br />computing centers in both City Hall and the Police Department. These computing centers house <br />the computer servers which hosts over 50 departmental computer applications such as the <br />Lawson financial system, the payroll system, Santa Ana Property Information Network (SAPIN) <br />system at City Hall and enterprise systems such as the computer aided dispatch, jail <br />management and California Law Enforcement Telecommunications System (CLETS) access at <br />the SAPD. These systems and services are critical to the operations of the City. In 2008, as part <br />of a new strategic direction, ISD -Ops converted physical computer hosting servers to newer <br />virtualized hosting technology. This technology enables the ability for one physical server to run <br />multiple "virtual" computer servers. This is accomplished by utilizing specialized software to <br />simulate physical computer devices. The use of virtualization technology continues to reduce <br />hardware costs, power consumption costs, and provide a more flexible and reliable computer <br />hosting environment. <br />In order to maintain the 24x7 service levels required by the computer systems and services <br />hosted in the City Hall and Police computer centers, on -going software maintenance and support <br />services from the manufacturer, VMware, is needed. This support from VMware is acquired in the <br />form of a software support contract. The support will provide on -call technical support and in <br />addition to 24x7 telephone support, it also provides for software upgrades at no additional cost. <br />22C -1 <br />