25E - AGMT - DATA CENTER SRVS - Laserfiche WebLink

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Amendment For Data Center Maintenance & Support Services April 14, 2015 Page 2 After extensive review and analysis, the evaluation team recommended Signature Technology Group (STG), Inc. be awarded the agreement to provide maintenance and support for the computer equipment in the City Data Center and the PD Data. The City Council approved the recommendation to select STG during the April 16, 2012 meeting and authorized the City Manager and Clerk of the Council to execute an agreement with an initial term of three years with the option for the City to continue the agreement for two one -year periods. During the initial three -year term, STG, Inc. has provided outstanding service to both the City and PD data center. STG has consistently met the demanding service levels set forth in the agreement which includes "full repair and return -to- service within six hours of notification" on selected vital equipment, one of the highest levels of service offered in the technology industry. Based on STG performance to date, staff recommends that the City exercise its option for a one - year renewal of the existing agreement — the first of two such optional renewals approved by City Council in April 2012. Under terms of the agreement the City may effectively end the agreement without penalty at any time with 30 -day written notice. STRATEGIC PLAN ALIGNMENT Approval of this item allow support the City's efforts to meet Goal # 6 Community Facilities & Infrastructure, Objective #1 (establish and maintain a Community Investment Plan for all City assets). FISCAL IMPACT Funds are budgeted and are available in the contractual services account of the Technology Plan — Maintenance & Support Internal Service Fund (10910147- 62300). This includes $12,500 for FY 14 -15 and $62,500 for FY 15 -16. APPROVED S TO FUNDS AND ACCOUNTS: Francisco Gutierrez ✓ Executive Director Finance and Management Services Agency ice Exhibit: 1. Agreement 25E -2