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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />determined that services are performed unsatisfactorily during the review <br />period. CONTRACTOR shall remedy the performance defects within the time <br />period specified in the corrective action plan. <br />10.4 Performance evaluation meetings will be conducted by ADMINISTRATOR <br />as necessary. <br />10.5 CONTRACTOR shall cooperate with ADMINISTRATOR in providing the <br />information necessary for monitoring this Agreement, and with authorized State <br />or Federal representatives who may audit WTW Program services. <br />11. QUALITY CONTROL <br />11.1 CONTRACTOR shall maintain a complete internal Quality Control Plan <br />to ensure that the requirements of this Agreement are met. The Quality <br />Control Plan shall include, but not be limited to: <br />11.1.1 Activities to be inspected on either a scheduled or <br />unscheduled basis, hew often inspections will be accomplished, and the title <br />of the individuals) who will perform the inspections: <br />11.1.2 Specific methods to identify and prevent deficiencies in <br />the quality of service performed, prior to unacceptable performance levels: <br />11.1.3 Method for continuing services in the event of a strike of <br />CONTRACTOR's employees or a natural disaster: and <br />11.1.4 Maintenance of all inspection files and, if necessary <br />corrective action taken. <br />11.2 CONTRACTOR shall cooperate with any third party audit or <br />inspections as required by ADMINISTRATOR or other COUNTY, State or Federal <br />agency. <br />12. WELFARE FRAUD <br />If CaiWORKs eligibility or Supportive Services payment fraud is <br />suspected, either by the Participant or a service provider, CONTRACTOR staff <br />shall inform the appropriate designated COUNTY staff. <br />(WRR0415) Page 12 of 25 (April 7. 2015) <br />25C -53 <br />