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CONSULTANT AGREEMENT THIS AGREEMENT, dated as of this 17th day of June 2015 by and between 1nfoSend, Inc., a California corporation (hereinafter "Consultant "), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City "). RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of municipal bill printing and mailing services and electronic bill presentment and payment processing. B. The City acknowledges that it has received prior Municipal Utility Services, Business License Tax, and Dog License bill printing and mailing services as well as Municipal Utility Services and Dog License electronic bill presentment and payment processing services from Consultant prior to the date of this Agreement and intends this Agreement to cover services commencing as of March 1, 2015, and City intends that any unpaid sums receivable by Consultant for prior period services commencing February 28, 2014 shall be covered under this Agreement. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall provide paper bill processing, printing and mailing services along with electronic bill presentment and payment services, as set for the in City RFP for Utility Bill Printing & Mailing Electronic Bill Presentment and Payment Services, on file at the City's Treasury and Customer Service Division and incorporated by this reference, and Consultant's Proposal for Utility Bill Printing and Mailing, attached as Exhibit A to this Agreement. a. Processing, Printing and Mailing (PPM) Services. The paper bill processing, printing and mailing (PPM) process consists of processing data, address validation and POSTNET bar coding, printing documents, mail preparation, applying presorted postage and sending via the United States Postal Service for the City's: (1) Municipal Utility Services bills; penalty and /or collection notices, associated form correspondence, other miscellaneous notices and advisories including water conservation program notices, paramedic subscription notices, and City newsletters; (2) Business License Tax bills, renewal statements, certificates and licenses, penalty /and or collection notices, associated form correspondence, and other miscellaneous notices and advisories; (3) Dog License Bills, Exhibit 1 25H -5