CORRESPONDENCE - 75A - Laserfiche WebLink

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Summary: It appears there are many problems with the current parking citation company, Central Parking. Tickets are being written while the parking meters still blink green, attendants are rude and represent Santa Ana poorly. After you all have invested in your first round of amenities, it would be ideal if an alternate revenue source for city amenities be identified. An increase in hotel or tourism taxes would be a more sustainable source of income since it can grow with future development and redesign of existing hotel stock. Urgent Issues of Concern -- Citations while meter is Green - Citations written while meter still blinking green are problematic. The parking offer have stated on camera that after the meter goes to zero, there is a period of time where the meter still blinks green before going red. This is usually known as a "grace period" so officers should not be writing citations during this time. Please ensure that your contracted parking agency is aware of this. -- Sunday Ticketing —Sundays should be free parking days city-wide. Recently, 19th Street located right by the Bowers Museum was made a permit only area, which has caused great trouble during a recent membership drive at their monthly family festival (first Sun of month). Nine families, who had all purchased membership packages of over $50 each were all cited on an otherwise empty street from noon to 4pm on a SUNDAY. Isn't street parking supposed to be free on Sunday? How can this practice work to build commercial growth in that area? It just chases people away and makes them avoid Santa Ana. -- Compassion for the Disabled - If a meter runs out of time while a wheelchair is being loaded into a vehicle, it is poor form to threaten that family with a citation. Sometimes things take longer to pack, disabled people may have trouble maneuvering or simply lack the manpower to lift machinery into a car efficiently. Please create some provision for this? -- Elder Consciousness - Be considerate of elders who may walk slower and take more time to enter and exit a vehicle. Parking officers should not be shadowing them, threatening to write them a ticket if they don't hurry up. Many of the Artists Village's most avid art collectors are senior citizens. -- Parking App - The parking app has some significant limitations; the meters don't seem to list app info; if someone puts in 2 hours worth of time and the app tells them that time has run out, how would they add more money if the max is two hours? Also, many Santa Ana residents don't use apps. General Considerations -- Disabled Loading Zones — Please consider expanding disabled and blue loading zone areas. Too often, especially at the Artists Village, the loading zones are taken up as artwork is being continuously loaded and unloaded. Disabled loading zone areas may help remedy the need for a safe and lawful drop off/pick up location.