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A -2014- 099 -01 <br />Services Work Order <br />Short Form Agreement <br />This Services Work Order Short Form Agreement (the "Work Order") between Infor (US), Inc. (formerly Lawson Software Inc. <br />( "Infor) and Licensee (as referenced below) amends the Lawson Software Customer Agreement dated March 3, 2048, <br />agreement # A- 2408 -037 ('Customer Agreemertr), and sets forth the terms by which Infor agrees to provide Licensee with <br />software - related services as described herein or related hereto (`Services ") and Licensee agrees to pay for such Services. All <br />terms of the Customer Agreement are incorporated herein by this reference. in the event of a conflict, the terms of this Work <br />Order control over the terms of the Customer Agreement. <br />Licensee <br />City of Santa Ana, a charter city and municipal corporation <br />Effective date of this Work Order <br />6116115 <br />(the Work Order Date) <br />Work Order Number <br />N/A <br />Prepared by <br />Christina McDaniel <br />Approved by <br />Paul Davis <br />Project Name <br />Services to be provided July 1, 2015 — June 30, 2016 <br />Objective <br />Provide general Lawson system consulting services as requested by the City. <br />Infor will provide ad hoc consulting servicas as requested by the City during the period beginning July 1", 2015 through June .W", 2016. This <br />may include both functional and technical assistance. <br />The estimated hours included in this SOW are designed to be utilized by the City on an as requested basis. The specifics of the services to be <br />provided have not been determined, but will be discussed and agreed upon prior to a resource being engaged. <br />.__._._Pro act Defiverabies,.__._.. _-- <br />None identified, Any deliverables requested/provided would be mutually agreed upon. <br />Pro eat Assum lions <br />• The City will contact Infor Project Lead assigned to schedule resources as projects are identified. <br />• Infor will not provide services hours in excess of those set forth below without a mutually agreed upon and executed <br />change order to increase the level of effort and estimated services and hours feeds. <br />Project Exclusions <br />None Identified <br />Infor Responsibilities <br />Provide general Infor/Lawson system consulting assistance as requested by the City. <br />Licensee Responsibilities <br />City resources will be engaged to assist on projects on an as needed basis. <br />Infor SONICeS Work Order Short Form Atimlea n4 tUe Nov 2012) Pagel of 4 <br />