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Each firm must address each of the following items in its response to the RFP: <br />A. Statement of Qualifications - In order to maintain uniformity, the Statement of <br />Qualifications must be limited to a MAXIMUM of 25 PAGES (excluding front and back <br />covers, section dividers, and Required Exhibits). The page limitation includes all <br />appendices, attachments, and supplemental information. <br />The following information is required: <br />Cover Letter — A letter signed by a principal or authorized representative who can <br />make legally binding commitments for the entity. <br />2. Firm and Personnel Experience:A profile of the firm's experience, including the <br />names and experience of personnel and sub consultants who will be providing <br />services. At a minimum, this should include the project manager /principal agent, <br />associates in charge when project manager /principal agent is unavailable, key <br />personnel, and an organization chart identifying only those who will perform work <br />for the proposed project and the percentage of each individual's time devoted to <br />this project. The project manager /principal agent shall be the primary contact <br />person to represent your firm and will be the person to conduct the presentation, <br />if invited for an interview. <br />3. Documentation of the technical ability and experience that is similar in scope to <br />the project. <br />a. A description of previous experience, including graffiti removal services <br />on road related facilities and private property of similar nature and scope. <br />4. Implementation Plan: Proposer shall submit a general description of the <br />deliverables and timelines to complete the project and include firm start date after <br />award and approval on Tuesday, October 20, 2015. <br />5. Statement of past project disqualifications(s) and litigation. <br />6. Proposed Quality and Cost Control Plan: to enhance the service and <br />responsiveness to the City. It should include the following: <br />a. The methodology in which the firm will handle complaints from the public <br />and damage to public and private property. <br />b. Effective means to correct problems. <br />C. The means the firm will use for completed the project. <br />Financial Responsibility (Capacity): Proposer shall submit its most recent <br />audited financial statement, evidencing proposer's financial capacity to fully <br />perform the required services, including provision of equipment and personnel <br />expenses over a ninety (90) day period. If said financial statement does not <br />reflect full ninety (90) day operational capacity, proposer may include a letter of <br />credit as evidence of supplemental capacity. <br />8. Proposal Deposit (RFP Bond): Five - percent (5 %) of the total proposed annual <br />contract amount of the proposal item pricing in Exhibit F. The proposal deposit <br />must be in the form of a RFP bond, cashier's check, certified check, bank draft, <br />letter of credit, trust company treasurer's check, or money order. Checks shall be <br />City of Santa Ana GRSC Services RFP Page 8 <br />